Gauteng: SLA Manager posted by Bidvest Protea Coin

• Ensure resource availability and allocation for all project activities.
• Coordinate technical teams, subcontractors, and vendors to optimize project delivery.
• Manage project budgets and control costs effectively.

 
Stakeholder & Client Relationship Management

• Manage relationships with clients and all stakeholders involved in the project.
• Maintain regular communication with clients to provide updates and manage expectations.
• Ensure adherence to the agreement between the client and the company.
• Build and maintain strong professional relationships with all project participants.

 
Risk Management & Problem Solving

• Perform risk management activities to identify, assess, and minimize project risks.
• Proactively address project challenges and implement solutions.
• Escalate critical issues to management with recommended solutions.

 
Vendor & Third-Party Management

• Establish and maintain relationships with third parties and vendors.
• Coordinate vendor activities and ensure compliance with project requirements.
• Manage vendor performance and resolve any issues that arise.

 
Reporting & Communication

• Report project status, risks, and issues to management as needed.
• Provide regular feedback to operations and/or branch managers on project progress.
• Facilitate effective communication between all project stakeholders.
• Present project updates and outcomes to senior management and clients.
• Manage on site SLA team across the site
• Planning on SLA schedules and controlling Adhoc service delivery within confides of the contract.

 
Documentation & Compliance

• Create and maintain comprehensive project documentation including plans, schedules, budgets, and reports.
• Ensure all project documentation is accurate, complete, and up to date.
• Maintain quality standards and ensure compliance with company policies and procedures.

 
Preferred qualifications/attributes/skills:
 
Mandatory Qualifications & Certifications

• Grade 12 or equivalent qualification
• Valid PSIRA registration
• Valid driver’s licence and own vehicle
• Tertiary qualification or diploma in the field of engineering for technical project managers (advantageous)

Technical Competencies

• Sound knowledge and understanding of CCTV systems
• Sound knowledge and understanding of Cathexis systems
• Sound knowledge and understanding of Access Control systems
• Strong working knowledge of Microsoft Office
• Project management methodologies and tools

Experience

• Proven work experience as a Project Manager in the technology and electronic security sector (essential)
• Proven track record in the electronic security industry
• Demonstrated success in delivering projects on time and within budget

Personal Attributes

• Strong organizational skills including attention to detail and multitasking abilities
• Excellent written and verbal communication skills
• Strong leadership and team coordination capabilities
• Problem-solving and decision-making skills
• Ability to work under pressure and manage multiple priorities
• Client-focused approach with strong relationship management skills
• Clean disciplinary record
• No criminal record
• Clean credit record