Gauteng: Systems Support & Training Administrator (CRM System – HubSpot) posted by Green Marble Recruitment Consultants

Minimum Requirements:

• Matric 
• Willingness to travel locally and in Africa.
• Proven experience with the Customer Relationship Management system (HubSpot – Sales, Marketing, and Service Hubs).
• Strong experience in both technical system support and user training delivery.
• Skilled in Microsoft Office (especially Excel, Word, and PowerPoint).
• Confident, resilient, and service-oriented, with excellent communication skills.
• Able to work independently, take ownership, and engage with users at all levels.

Duties and responsibilities:

HubSpot System Administration & Support (Marketing Hub, Content Hub & Service Hub)

• Serve as the primary support contact for HubSpot users across multiple business units
• Manage user accounts, permissions, and system access.
• Maintain database hygiene through contact cleanup, segmentation, and audit checks.Build and monitor dashboards, pipelines, reports, and workflow automation.
• Support Marketing with email campaigns, segmentation, landing pages, blogs, and performance analytics via HubSpot.
• Support Service Teams by managing incoming tickets, pipeline rules, SLAs, and customer feedback surveys.
• Assist with the integration of HubSpot to other platforms (email, website, social, etc.).

Internal Training Coordination (eLearning Platform & In-House Training)

• Lead HubSpot user training and onboarding sessions across departments and branches.
• Manage user access, onboarding, and updates on the eLearning Platform.
• Assist with the implementation, coordination, and maintenance of the company’s eLearning platform.
• Script, upload, and maintain digital training modules and learning paths.
• Assist with filming and producing internal training videos, working closely with the Marketing and Service Hub teams.
• Track staff learning progress and support department heads with training allocation.
• Maintain records for reporting and compliance purposes.

External Training Support (Client & Partner Training)

• Coordinate external training schedules in collaboration with Sales and Operations.
• Manage training certificates, attendance records, and system administration.
• Support accreditation compliance related to MERSETA, MQA, and industry training standards.
• Assist with the development and maintenance of training systems used for customer and partner training engagements.

SharePoint & Internal Communication Support

• Maintain company updates, documentation, and communication content on the SharePoint intranet.
• Ensure internal communication is aligned with brand messaging and accessibility standards.