George: Admin and Travel Assistant

Key responsibilities Communication with new and existing clients: Request and guide clients on how to complete a variety of forms. Process completed forms to ensure accuracy and completeness Transfer received information to various official online platforms in both SA and the USA, including company tracking processes. Liaise with team members, clients and travelers to ensure timely departure, support whilst traveling and changes with returns as needed. Communicate and support team members each member has own responsibility while our strength lays in our individual and collective ability to prioritize activities on a daily, even hourly basis, and to support one another to ensure the prioritize activity gets done. Constant tracking of process, feedback to clients and adjustments as needed. Please note : the industry has high seasonal impact during which times teams member is required to work after hours and weekends from home. * In return team members enjoy flexibility during the year and bonuses at end of the peak season. Qualifications and skills Matric certificate Relevant qualifications and/or 2 years experience in office administration, and/or secretarial work. Experience with Excel and Microsoft office. Flight travel agency related experience will be well received Experience making flight bookings and changes, either in working with a travel agency or using online platforms. Ability to find the best route, date and cost option, in consideration of the clients budget, and the travelers availability and the various airline options. Important: Travel peaks in February through the end of March during which time the team member will be required to work after hours and weekends from home. Excellent attention to detail, specifically spelling and ability to transfer information to and from different client completed forms, and online platforms, with 100% first time accuracy. This is a non negotiable required skill candidates will be thoroughly tested hereon. Ability to adjust to company culture with regards to how we communicate with clients writing style and word choice always professional, clearly communicating the reason with the communication in easy-to-understand action steps, and do so with a subtle personal touch.