George: Branch Manager – George

Key Responsibilities: Lead, manage & develop a high-performing team through effective recruitment, training, coaching & performance management, fostering a positive & inclusive work environment that promotes teamwork, collaboration, employee engagement and high morale Develop with management and implement strategies to sustainably grow sales & profit by expanding sales volume, the customer base and market share across various market segments and geographies Take responsibility for and oversee all branch aspects, including but not limited to buying, stock control, sales customer service, operations, administration, pricing tactics, margin management, cash-sales, debtors and financial & risk management Implement and maintain procedures & SOPs to ensure efficient and effective business operations & risk mitigating controls Champion a culture of excellence in customer service & ensure that customer satisfaction is always prioritized and maintained Implement customer feedback mechanisms & use insights to continuously improve service delivery Give input and monitor & report on the branch budget, ensuring alignment with overall business objectives Monitor, analyse & report on financial performance, including sales, expenses & profitability & take relevant action Manage stock levels, to ensure adequate stock availability, minimize stock outs, dead stock and prevent stock losses Implement efficient supply chain practices to streamline operations, distribution, increase productivity & optimise costs Ensure compliance with all relevant laws, regulations & company policies and procedures to safeguard all company assets Identify & implement effective risk management strategies to safeguard assets and mitigate operational, financial & regulatory risk Drive continuous improvement initiatives and staff development to enhance operational efficiency, productivity & customer service Drive the company’s continuous improvement program (20 keys) to improve productivity, housekeeping, security and safety Build & maintain positive relationships with key stakeholders, including customers, suppliers, support departments, industry partners & where relevant, regulatory authorities Be a team player, develop oneself and assist in any functions necessary as and when required and to ensure business continuity Act as a key representative of the branch within the organization and in external forums Report any fraudulent, theft, collusive, suspicious, unproductive, malicious or instigative activities or attempts by any party Collaborate with senior management & contribute to strategic decision-making processes at the organizational level