Job Description
- Customer service Greet customers warmly and assist them in identifying their needs. provide expert advice on steel products, including specifications, uses, and availability
- Product knowledge – maintain up to date knowledge of the company’s product range including new arrivals, features, and benefits. Stay informed about industry trends and market developments
- Inventory management – Monitor stock levels and coordinate with the inventory team to ensure timely replenishment of products. Assist in inventory counts and audits as required
- Order Processing – accurately process customer orders and coordinate with the warehouse team for timely fulfilment. follow up on backorders and communicate status updates to customers
- Sales support – assist customers with product selection, provide quotations, and follow up on inquiries. Support the sales team in achieving sales targets and objectives.
- problem resolution – address customer complaints and issues promptly and professionally. Escalate complex problems to the appropriate department of resolution
- Safety and Compliance – adheres to all safety protocols and company policies. Ensure the sales counter area is clean, organized, and compliant with health and safety regulations.
- Reporting – prepare daily weekly and monthly sales reports as required. Provide insights and feedback on customer preferences and market trends to management.
Skills and Competencies:
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Understanding of steel products, their applications, and industry standards
- Familiarity with sales techniques and customer service best practice
- Customer focused, proactive and results driven – work to targets
- Ability to work independently and as part of a team
- Strong organizational and multitasking skills
- Ability to market promote and upsell full range of products
- Customer Centric / focussed and driven
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT Sales Jobs in Western Cape
The IT sales industry in Western Cape is generally a dynamic and growing field, with an increasing demand for skilled professionals to drive business growth and digital transformation across various sectors. Typically, the job market trends indicate a high level of competition among job seekers, but also present opportunities for those who possess the right skills and experience.
In terms of salary expectations, IT sales roles in Western Cape typically offer broad ranges that can vary significantly depending on factors such as the individual’s level of experience, the company size, and the specific industry sector. Generally, entry-level positions may fall within a range of R500 000 to R1 200 000 per annum, while senior roles can command salaries between R800 000 and R3 million or more. However, it is essential to note that actual salary figures can differ significantly depending on individual circumstances.
Common skills required for IT sales roles in Western Cape include strong technical knowledge of various software solutions, excellent communication and interpersonal skills, and the ability to build and maintain relationships with clients and stakeholders. Typically, candidates with experience in areas such as cloud computing, cybersecurity, and data analytics are highly sought after. Additionally, proficiency in tools like Salesforce, Microsoft Dynamics, or similar CRM systems is often preferred.
The IT sales industry is commonly found in various sectors, including financial services sector, technology industry, manufacturing sector, and healthcare industry. Often, companies within these sectors require IT sales professionals to provide solutions that meet their specific business needs and drive growth.
In terms of career development, IT sales roles can offer opportunities for professional growth and advancement. Typically, experienced sales professionals may move into leadership positions or transition into specialized roles such as account management or technical consulting. Some may also choose to pursue additional education or certifications to enhance their skills and stay competitive in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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