Hatfield: Network Administrator posted by Net. Talent

RESPONSIBILITIES: Remote Network Support (RSC-Based – Primary Function) Monitor and maintain network connectivity for mutiple outlets Remote troubleshooting of network, WIFI, WAN, LAN issues Manage VPN access for remote sites Configure network equipment remotely (routers, switches, firewalls) Coordinate with ISPs and telecom providers for connectivity issues Monitor network performance and respond to incidents Log and track faults via ticketing system Provide 1st/2nd level technical support to restaurant management teams On-Site Support (As Required) Visit stores and training centers for complex network issues requiring physical presence Network and telephone cable installation, repair, and tracing Install and configure network hardware (routers, switches, access points) Support new store openings and network expansion projects Replace faulty equipment and perform hardware upgrades Support POS network connectivity and payment terminal infrastructure Support camera systems and biometric systems Server & System Administration (RSC-Based) Maintain Active Directory and Microsoft 365 environments Manage user accounts, permissions, and Group Policies Administer file shares and implement security protocols Support backup systems and disaster recovery procedures Maintain anti-virus solutions and security updates Basic VMware/ESXi virtual environment support (with senior resource guidance) Keep all devices updated, optimized, and protected Security and Compliance Configure and maintain firewall rules Manage VPN access configurations Implement and monitor security protocols Support security incident response Documentation & Process Maintain network documentation and topology diagrams Create and update Standard Operating Procedures (SOPs) Document all incidents, changes, and resolutions Generate reports on network infrastructure performance and incidents Participate in knowledge sharing with IT team Log faults with 3rd party suppliers and manage escalations Requirements: Industry certifications: CompTIA A, Network, CCNA, or Microsoft certifications Multi-site or retail/restaurant IT experience Experience with remote support tools and ticketing systems Previous standby/after-hours support experience VMware/Hyper-V experience 2-4 years practical network administration experience IT qualification (Diploma, N, technical certification, or relevant degree) Demonstrated knowledge of networking fundamentals (can be assessed in interview/practical test) Driver’s License: Valid Code 08 driver’s license and reliable vehicle