Head of Member Engagement & Retention
Posted on 2025-04-27 13:22:55
| Company | Ad Talent Africa |
|---|---|
| Salary | 0 |
| Category | Other IT/Computer |
| Location | South Africa / Western Cape / Cape Town |
Job Summary
Who are we: An established global group of companies dedicated to the health and wellness industry.
Who are we looking for: A senior dynamic candidate to lead the member engagement and retention business.
What will you do:
- Develop a clear strategy and approach to Member Engagement.
- Improve the accuracy of 1st party marketing data by building a robust CRM and marketing automation model.
- Grow member usage.
- Optimise revenue streams and business growth through targeted marketing initiatives and effective use of customer data.
- Develop and execute a comprehensive member engagement strategy aligned with overall business goals.
- Lead the implementation of CRM systems, tools, and processes to meet business needs.
- Establish the necessary data infrastructure and technology platforms for personalized communications at scale.
- Analyze customer data to gain insights into customer behavior and preferences, informing targeted marketing campaigns.
- Drive member retention through targeted communication and engagement initiatives.
- Explore and implement innovative ways to engage and monetize the customer base.
- Collaborate with the Head of Brand and Communications to ensure consistency and alignment of messaging across all customer touchpoints.
- Evaluate and report on the success of CRM initiatives, making recommendations for improvements.
- Establish automated member communication journeys based on key triggers and milestones to enhance customer experience.
- Facilitate relationships between Loyalty and other departments across the business.
What do you need:
8+ years of experience in CRM and marketing automation, with a proven track record of driving customer engagement, retention and revenue growth through CRM initiatives.
A minimum of 3+ within a senior leadership role
Solid and proven people leadership skills, with the ability to manage cross-functional teams and drive projects to successful completion.
In-depth understanding and hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics, Hubspot, or similar.
Strong technical knowledge of data analysis, segmentation, and reporting tools.
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels up to Group EXCO.
A strategic mindset with the ability to think long-term and contribute to the overall business strategy.
A creative thinker with a passion for delivering exceptional customer experiences with relevant communication strategies and content.
Ability to work in a fast-paced and dynamic environment, with a strong sense of accountability and ownership.
Flexibility and enthusiasm in adapting to changing priorities and business needs.
Knowledge and certifications in areas such as content marketing, analytics, email marketing, marketing automation tools, lead generation, customer journey mapping and customer engagement.
Project management skills. Working with competing deadlines and using recognised project management software (Asana, Podio, Monday.com etc)
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria: Head of Compliance & Regulatory Affairs posted by Isilumko Staffing
Duties & Responsibilities:
As a Compliance Officer at a leading FSP, you will play a pivotal role in ensuring that our organization complies with relevant legislation efficiently and effectively. Your responsibilities will in
View Job
Head of Compliance & Regulatory Affairs
Pretoria: Head Of Complience posted by Isilumko Staffing
We are currently seeking a candidate who meets the following requirements: a LLB degree or a closely related degree, a postgraduate qualification in compliance risk management, over 8 years of experience in the long-term insurance sector, with a minimu
View Job
Head Of Complience
Pretoria: Head of Information and Communication Technology posted by IT Ridge Technologies
Responsibilities:
- Develop and implement ICT strategies aligned with organizational objectives.
- Ensure optimal performance of technological infrastructure.
- Lead and manage the
View Job
Head of Information and Communication Technology
Johannesburg: Head of Product Underwriting (Insurance) posted by AtripleA recruitment & temps
Job Description:
Our client is a leading commercial risk specialist in Southern Africa dedicated to proactive risk management and superior customer service. With our deep industry insights and expert knowledge, we partner with customers and brokers
View Job
Head of Product Underwriting (Insurance)
Johannesburg: Head of Pricing (Insurance) posted by AtripleA recruitment & temps
Job Description:
We are a leading commercial risk specialist in Southern Africa dedicated to proactive risk management and superior customer service. With our deep industry insights and expert knowledge, we partner with customers and brokers to saf
View Job
Head of Pricing (Insurance)
Gauteng: Head of IT posted by Ziyasiza Consulting (Pty) Ltd
Key Responsibilities:
- IT Strategy and Leadership
- Develop and implement the IT strategy in alignment with the company’s business goals and objectives.
- Lead and manage the IT depar
View Job
Head of IT
Gauteng: Head of Medeserve posted by Communicate Finance
A leading health technology company is looking for a strategic and results-driven professional to take the helm as Head of MedeServe. This pivotal role offers the chance to shape the future of healthcare technology by driving sustainable
View Job
Head of Medeserve
Johannesburg North: Head of Treasury & Corporate Finance posted by Network Finance
Ready to make a real impact in the energy sector? We’re on the hunt for a strategic and forward-thinking Head of Treasury & Corporate Finance to lead the charge in managing liquidity, mitigating risk, and optimi
View Job
Head of Treasury & Corporate Finance
Johannesburg North: Head of Treasury & Corporate Finance posted by Network Finance
Ready to make a real impact in the energy sector? We’re on the hunt for a strategic and forward-thinking Head of Treasury & Corporate Finance to lead the charge in managing liquidity, mitigating risk, and optimizing fi
View Job
Head of Treasury & Corporate Finance
Johannesburg: Head of Revenue Operations posted by Deka Minas (Pty) Ltd
Role Purpose:
- Own and build out all aspects of the Revenue Operations strategy and build the department from the ground up, mapping a plan to deliver successful attainment of the pipeline target.
- Work closely with th
View Job
Head of Revenue Operations
Johannesburg: Head of Job Architecture, Organisation Design & Strategic Workforce Planning posted by Isilumko Staffing
We are looking for an experienced leader to provide OD, JA & SWP expertise within assigned business units or enterprise functions. This role will leverage expertise to drive business transformation services for Business & HR Executives, leading
View Job
Head of Job Architecture, Organisation Design & Strategic Workforce Planning
Sandton: Head of Consumer Marketing – Banking posted by Isilumko Staffing
Position
Head: Consumer Marketing
Job Purpose
Our client in the banking industry is seeking an exceptional, commercially astute, and data-driven marketing leader to drive the growth and strategic dire
View Job
Head of Consumer Marketing – Banking
Cape Town: Head of Investment Operations posted by SET Consulting
Head of Investment Operations (Asset Management)
R1.3m (Neg) plus bonus
Cape Town
Superb career opportunity with leading Investment Group for experienced for an experienced Operations
View Job
Head of Investment Operations
Johannesburg: Head of Learning and OD (Risk management, compliance and audit) (1 year contract) – Commercial / Retail Banking / Financial services posted by Isilumko Staffing
One of the TOP banks in S..A is seeking an experienced Learning and OD consultant to work as the HEAD in their Johannesburg team. This is a 1-year contract opportunity, within the commercial / retail banking cluster.
Qualifications and ex
View Job
Head of Learning and OD (Risk management, compliance and audit) (1 year contract) – Commercial / Retail Banking / Financial services
Johannesburg: Head of Finance & Compliance – Johannesburg posted by Hire Resolve
Hire Resolve's Client is currently seeking a highly skilled and experienced individual to join their team as the Head of Finance & Compliance. T
View Job
Head of Finance & Compliance – Johannesburg
Cape Town: Head of Desk/Trading posted by Hire Resolve
Hire Resolve's client is urgently seeking the expertise of a "Head of Desk/Trading" individual to join their team in Cape Town.
Responsibilities:
- Lead and manage a team of traders to achieve trading objectives and profitability targets
- De
View Job
Head of Desk/Trading
Cape Town: Head of Desk/Trading posted by Hire Resolve
Hire Resolve is currently looking for a Head of Desk/Trading for a finance company. As the Head of Desk/Trading, you will be responsible for managing and overseeing our trading activities. You will develop and implement trading strategies, monitor mark
View Job
Head of Desk/Trading
Cape Town: Head of Brand & Product Marketing posted by Ad Talent Africa
WHO ARE WE: A fast-paced, rapidly growing fintech business.
WHO ARE WE LOOKING FOR:
A Head of Brand and Product Marketing with an in-depth understanding fintech industry, financial services, and digital ban
View Job
Head of Brand & Product Marketing
South Africa: Head of POP (Finance) posted by AtripleA recruitment & temps
Our client in the Finance Industry is looking to hire Head of POP.
Duties and Responsibilities
• Increase customer and merchant subscriptions
• Increase revenue and profitability of the platform through fees, X-sell etc.
•
View Job
Head of POP (Finance)
South Africa: Head of Internal Audit (Finance) posted by AtripleA recruitment & temps
Our client in the Finance Industry is looking to hire a Head of Internal Audit.
Duties and Responsibilities
• Responsible to develop and implement the Internal Audit strategy and plan as a Trusted adviser in line with the Bank's strategic o
View Job
Head of Internal Audit (Finance)
Johannesburg: Head Of Pricing posted by Hire Resolve
Hire Resolve is searching for a highly skilled Head of Pricing to join our client, a prominent player in the insurance industry. This pivotal role is tailored for a strategic pricing leader with a robust analytical background, ready to drive profitabil
View Job
Head Of Pricing
East London: Head of Tax and Company Secretarial posted by Profile Personnel
A well-known client in East London is looking for a Head of Tax and Company Secretarial to join their team.
Job Overview:
We are looking for a Head of Tax and Compliance to lead th
View Job
Head of Tax and Company Secretarial
Western Cape: Head of Compliance and HR – Crypto posted by Hire Resolve
Job Title: Head of Compliance and HR - Crypto
Location: Cape Town
Company: Crypto
Summary:
Hire Resolve is seeking a talented and experienced individual to join our client's team as the Head of Compliance and HR for our crypt
View Job
Head of Compliance and HR – Crypto
Gauteng: Executive Head of Legal, Compliance, and Public Affairs posted by PlaceTalent
Education:
- Relevant legal qualification (e.g., Bachelor of Laws)
- Completion of articles and board examinations
- Admitted as an attorney or advocate
- Ongoing legal training and updates from law firms and corporate
View Job
Executive Head of Legal, Compliance, and Public Affairs
Port Shepstone: Head of Department – Theatre posted by Tower Group
Purpose of the Job:
To ensure that the Theatres are at all times efficiently managed and staffed conforming to all medic-legal aspects relative to the health care industry.
To ensure that th
View Job
Head of Department – Theatre