Head of Service – Client Focused
Posted on 2025-04-28 01:12:55
| Company | Network Finance |
|---|---|
| Salary | 0 |
| Category | Other Finance/Accounting |
| Location | South Africa / Gauteng / Johannesburg North |
Job Summary
Leadership & Team Growth
- Lead and expand a high-performing APAC client service team
- Align performance, incentives, and training with business and client goals
- Partner with senior leadership to deliver against strategic growth objectives
Client Relationship Management
- Own and enhance relationships with major APAC institutional clients
- Drive engagement through proactive communication and tailored support
- Identify growth opportunities through client insights and market trends
Process Excellence & Service Optimization
- Streamline workflows to ensure speed, accuracy, and compliance
- Resolve escalations and implement preventative solutions
- Track performance metrics and deliver strategic insights to leadership
Requirements:
- Completed CA(SA) degree.
- Minimum 4 years in financial services with experience consulting to clients or in a client facing environment.
- Proven track record in team leadership, client success, and relationship management
- Solid understanding of asset management and B2B service delivery
- Advanced Excel and data analysis skills
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