Hermanus: Area/Operations Manager posted by Wild Dreams Hospitality

The role covers several stores in the Overberg region. The position requires frequent travel between locations, so the individual must be comfortable being on the road and have a setup that supports this lifestyle. Ideally, the person would live near Hermanus or Caledon, or close to one of the stores, though this isn’t essential. Relocation may be considered for an outstanding candidate, and applicants based in Cape Town who are willing to travel will also be considered.

Candidate responsibilities;

• Provide leadership for the organisation and a stimulating and supportive environment.
• Make important policy, planning, and strategy decisions.
• Implement and review operational policies and procedures.
• Manage all HR processes through the business.
• Help promote a company culture that encourages top performance and high morale.
• Oversee & enforce measurables set out by company.
• Ensure that budget targets are met.
• Ensure all legal and regulatory documents are in place and monitored.
• Successful implementation of processes and changes in stores.
• Identify and address issues in the stores.
• Build partnerships with our suppliers.
• Drive effective communication throughout the business
• Monitor and initiate store maintenance.
• Develop safe and positive working environments for all staff.
• Organise regular meetings with management to discuss store updates, issues and opportunities, training and development/succession planning.
• Evaluate employee performance and development plans.
• Address customer issues and queries in an accurate and timely manner.
• Manage training across the business.
• Auditing & assisting stores to ensure they comply with company standards.
• You will report directly to Head Office Operations.
• Our stores are spread across the Western Cape, with one in the Easter Cape.
• There will be considerable travel involved and you will need to be prepared to spend several days a month on the road doing store visits and meetings.