Job Description
- Matric / Grade 12 (required).
- Hospitality qualification or front-office training (advantageous).
- First Aid certificate (an advantage in remote lodge environments).
- Computer literacy (MS Office; reservation systems such as Opera, Panstrat, Semper, ResRequest, etc.).
Experience
- 1–2+ years experience as a receptionist, front desk agent, or guest service attendant.
- Experience in a game lodge, hotel, or hospitality environment is highly beneficial.
- Experience working in remote areas is an advantage.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Ability to multitask and work calmly under pressure.
- Professional telephone and email etiquette.
- Strong attention to detail and accuracy.
- Guest-centric approach and warm, friendly personality.
Personal Attributes
- Well-presented, polite, and confident.
- Passionate about hospitality, wildlife, and guest engagement.
- Reliable, honest, and able to work independently.
- Flexible with work hours and able to adapt to remote lodge conditions.
- Positive attitude and commitment to delivering outstanding service.
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