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Hluhluwe: Front Of House / Duty Manager posted by Bright Placements

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Job Description

The Front of House / Duty Manager is responsible for overseeing all guest-facing operations at the game lodge, ensuring exceptional service standards, smooth daily operations, and memorable guest experiences. This role acts as the primary point of contact for guests and supports lodge management in coordinating front office, hospitality, and service teams. Duties and Responsibilities • Oversee daily front of house operations including reception, guest services, and concierge duties • Act as the Duty Manager on shift, taking responsibility for lodge operations and guest satisfaction • Manage guest arrivals, departures, and check-in/check-out procedures • Ensure all guest interactions reflect lodge service standards and brand values • Handle guest complaints, feedback, and special requests professionally and efficiently • Coordinate guest activities, transfers, game drives, and schedules with guiding and operations teams • Liaise with reservations to ensure accurate guest information and room allocations • Supervise front of house staff and ensure adequate staffing levels per shift • Conduct daily briefings with FOH, guides, and relevant departments • Ensure public areas are maintained to the highest standards of cleanliness and presentation • Monitor service flow in dining areas, bars, and guest lounges • Support food and beverage service during peak times • Ensure accurate billing, posting of charges, and guest accounts • Ensure compliance with health, safety, and lodge operational procedures • Manage cash handling and shift-end reports when required • Conduct room and public area inspections • Assist with stock control and ordering for front of house operations • Maintain accurate guest records, preferences, and special notes • Ensure emergency procedures are understood and followed • Step in for senior management when required • Perform any reasonable duties as requested by lodge management Qualifications & Requirements • Grade 12 / Matric certificate • Qualification in Hospitality, Tourism, or Hotel Management – advantageous • Minimum 2–3 years’ experience in a front of house, duty management, or supervisory role within a lodge or hotel • Strong understanding of game lodge operations and guest expectations • Experience with reservation and PMS systems (e.g., Opera, NightsBridge, Semper, ResRequest) • Excellent communication skills (English essential; additional languages advantageous) • Strong leadership and people management skills • High level of professionalism and guest focus • Ability to work shifts, weekends, and public holidays • Valid driver’s licence – advantageous • First Aid Level 1 – advantageous Key Skills & Competencies • Exceptional guest service and interpersonal skills • Strong organisational and time management abilities • Problem-solving and decision-making skills • Ability to remain calm under pressure • Attention to detail • Strong communication and coordination skills • Cultural sensitivity and professionalism • Ability to lead by example

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in The Big Five False Bay

In the False Bay region, known as The Big Five, the hospitality and catering industry is a significant sector, providing employment opportunities for many individuals. Generally, this field offers a range of job options, from entry-level positions to management roles, across various industries such as tourism, events, and corporate functions. As with any industry, trends can vary, but typically, the demand for skilled and experienced professionals remains steady.

When it comes to salaries in the catering and hospitality sector, it’s common to find a broad range of compensation depending on factors like experience, company size, and industry sector. Generally, entry-level positions may start within the R150 000 – R250 000 per annum range, while senior roles can exceed R600 000 – R1 million per annum. However, please note that these figures are only a rough guide, as actual salaries can vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include attention to detail, excellent communication and interpersonal skills, ability to work under pressure, basic knowledge of food safety and hygiene practices, and effective time management. Many employers also place a strong emphasis on teamwork and adaptability, making these qualities highly valued in the industry.

The catering and hospitality sector is commonly found within various industries such as tourism, events, corporate functions, and financial services. These sectors offer a range of career paths, from operations roles to management positions, often involving travel, event planning, and customer service.

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Career development opportunities abound in this field, with many employers investing in staff training and development programs. Typically, entry-level professionals can progress to senior roles within 3-5 years, while experienced individuals can take on leadership positions or transition into related fields like hotel management or food production. With the right skills and experience, it’s possible to establish a successful career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Hluhluwe: Front Of House / Duty Manager posted by Bright Placements

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Job Description

Job Purpose To oversee daily lodge operations with a strong focus on guest experience , staff supervision , and smooth front-of-house service , while acting as the on-duty manager in the absence of senior management. Key Responsibilities Guest Experience & FOH Welcome and host guests, ensuring a high-end safari experience Manage guest check-ins, check-outs, and room allocations Handle guest queries, special requests, and complaints professionally Coordinate daily activities (game drives, meals, spa, transfers) Maintain lodge standards in line with brand expectations Duty Management Take full responsibility for lodge operations during shifts Act as point of contact for emergencies or operational issues Ensure smooth communication between departments (guiding, housekeeping, kitchen, maintenance) Open and close lodge as required Staff Supervision Supervise FOH, housekeeping, and service staff Assist with staff schedules, attendance, and discipline Train and mentor junior staff in service standards Foster a positive team culture Administration Handle reservations and booking systems (e.g. NightsBridge, ResRequest, Opera) Manage guest billing, cash-ups, and basic financial controls Maintain daily reports, guest feedback, and incident logs Stock control for FOH and bar areas (where applicable) Health, Safety & Compliance Ensure compliance with lodge safety procedures Enforce hygiene and food safety standards Assist with conservation or reserve protocols when required Minimum Requirements Grade 12 (Matric) 2–5 years’ experience in hospitality (lodge, hotel, or game farm environment) Previous FOH Supervisor or Duty Manager experience preferred Computer literate (MS Office, reservation systems) Valid driver’s licence Fluent in English (additional languages an advantage) Preferred Skills & Attributes Excellent communication and people skills Strong problem-solving ability Professional, calm, and guest-focused Able to work long hours, weekends, and public holidays Passion for hospitality, nature, and wildlife Ability to live and work in a remote environment

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in The Big Five False Bay

In the False Bay region, known as The Big Five, the hospitality and catering industry is a significant sector, providing employment opportunities for many individuals. Generally, this field offers a range of job options, from entry-level positions to management roles, across various industries such as tourism, events, and corporate functions. As with any industry, trends can vary, but typically, the demand for skilled and experienced professionals remains steady.

When it comes to salaries in the catering and hospitality sector, it’s common to find a broad range of compensation depending on factors like experience, company size, and industry sector. Generally, entry-level positions may start within the R150 000 – R250 000 per annum range, while senior roles can exceed R600 000 – R1 million per annum. However, please note that these figures are only a rough guide, as actual salaries can vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include attention to detail, excellent communication and interpersonal skills, ability to work under pressure, basic knowledge of food safety and hygiene practices, and effective time management. Many employers also place a strong emphasis on teamwork and adaptability, making these qualities highly valued in the industry.

The catering and hospitality sector is commonly found within various industries such as tourism, events, corporate functions, and financial services. These sectors offer a range of career paths, from operations roles to management positions, often involving travel, event planning, and customer service.

View Job  Hluhluwe: FOH/Duty Manager

Career development opportunities abound in this field, with many employers investing in staff training and development programs. Typically, entry-level professionals can progress to senior roles within 3-5 years, while experienced individuals can take on leadership positions or transition into related fields like hotel management or food production. With the right skills and experience, it’s possible to establish a successful career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



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Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Hluhluwe, The Big Five False Bay


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Quantify your achievements on your CV using numbers and percentages where possible.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Hluhluwe, Jobs in The Big Five False Bay

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