Job Description
About the Role
As Front of House/Duty Manager at our Hluhluwe lodge, you will be responsible for overseeing daily operations with a focus on delivering exceptional guest experiences, managing staff supervision, and ensuring seamless front-of-house service. In the absence of senior management, you will act as the on-duty manager, taking full responsibility for lodge operations during shifts.
Key Responsibilities
- Welcome and host guests, ensuring a high-end safari experience
- Manage guest check-ins, check-outs, and room allocations
- Handle guest queries, special requests, and complaints professionally
- Coordinate daily activities (game drives, meals, spa, transfers)
- Maintain lodge standards in line with brand expectations
- Take full responsibility for lodge operations during shifts
- Act as point of contact for emergencies or operational issues
- Ensure smooth communication between departments (guiding, housekeeping, kitchen, maintenance)
- Open and close lodge as required
- Supervise FOH, housekeeping, and service staff
- Assist with staff schedules, attendance, and discipline
- Train and mentor junior staff in service standards
- Foster a positive team culture
Requirements
- Grade 12 (Matric) or equivalent
- 2–5 years’ experience in hospitality (lodge, hotel, or game farm environment)
- Previous FOH Supervisor or Duty Manager experience preferred
- Computer literate (MS Office, reservation systems)
- Valid driver’s licence
- Fluent in English
Qualifications
- None specified
Salary & Benefits
- Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in The Big Five False Bay
In the False Bay region, known as The Big Five, the hospitality and catering industry is a significant sector, providing employment opportunities for many individuals. Generally, this field offers a range of job options, from entry-level positions to management roles, across various industries such as tourism, events, and corporate functions. As with any industry, trends can vary, but typically, the demand for skilled and experienced professionals remains steady.
When it comes to salaries in the catering and hospitality sector, it’s common to find a broad range of compensation depending on factors like experience, company size, and industry sector. Generally, entry-level positions may start within the R150 000 – R250 000 per annum range, while senior roles can exceed R600 000 – R1 million per annum. However, please note that these figures are only a rough guide, as actual salaries can vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include attention to detail, excellent communication and interpersonal skills, ability to work under pressure, basic knowledge of food safety and hygiene practices, and effective time management. Many employers also place a strong emphasis on teamwork and adaptability, making these qualities highly valued in the industry.
The catering and hospitality sector is commonly found within various industries such as tourism, events, corporate functions, and financial services. These sectors offer a range of career paths, from operations roles to management positions, often involving travel, event planning, and customer service.
Career development opportunities abound in this field, with many employers investing in staff training and development programs. Typically, entry-level professionals can progress to senior roles within 3-5 years, while experienced individuals can take on leadership positions or transition into related fields like hotel management or food production. With the right skills and experience, it’s possible to establish a successful career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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