The lodge manager will oversee the daily operations of this luxury safari lodge. The ideal candidate will bring a balance of hands-on leadership, operational efficiency, guest relations excellence, and team development.

Candidate Responsibilities:

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions.

• Ensuring that the guest experience is of excellent quality and that guests expectations are met.

• Ensuring that all operational standards are met across the board.

• Ensuring that the lodge is maintained as per the standards.

• Assign the HOD team to daily tasks, organizing workflow, ensure that the team understand their duties and the standards expected.

• Monitoring the HOD teams productivity and provide constructive feedback.

• Ensuring that, financially, the lodge is operating at an optimum and that expenses are controlled, and costs saved where possible.

• Interact with guests in a professional manner, represent the lodge as a whole and resolve any guest complaints speedily and professionally.

• Report to the Director on a regular basis regarding all aspects of the lodge.

• Create and maintain a safe and healthy working environment for general well-being of all staff members: including staff meals and accommodation.

• Ensuring information is shared with the management team and again shared with departmental teams to avoid miscommunication and ensure a smooth running of operations.

• Build and maintain relationships within the community, with suppliers and contractors.

• Ensure that the vision, mission and business ethics of the management company is upheld and communicated with the team.

Candidate Requirements:

• Grade 12

• A formal hospitality qualification

• At least 2 4 years experience in a 4/5* Game Lodge

• Good Operational knowledge of all departments.

• Knowledge and understanding of South African Labor Laws.

• Knowledge and understanding of Health and Safety act and requirements.

• Knowledge and understanding of good labor practices and HR procedures.

• Excellent communication skills.

• Good time management and project management skills.

• Ability to lead the team and set the example.

• Must have driver’s lisence and own car

This is a live-in position with a 6/2 work cycle.

Click Go Apply to apply online!

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