Hoedspruit: Hospitality Manager posted by Kendrick Recruitment
Posted on 2025-08-25 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Limpopo / Hoedspruit |
Job Summary
A luxury safari lodge in Hoedspruit is seeking an experienced and dynamic Hospitality Manager to oversee the Guest Delight Division. The successful candidate will ensure that all guests receive a world-class, tailor-made experience while managing the team, beverage operations, and administrative functions.
Qualifications and Experience Required:
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Diploma in Hospitality or Lodge Management.
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Minimum 35 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve in a similar lodge environment.
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Strong knowledge of beverages and beverage control.
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Proven administrative skills.
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Experience in purchasing, stock control systems, and stocktakes.
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Hospitality and service training experience.
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Code 8 drivers licence.
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Must have own transport.
Key Responsibilities:
Guest Experience Management:
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Ensure all guests have a tailor-made, world-class experience through personal interaction.
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Oversee dining operations including early morning tea, breakfast, lunch, high tea, dinner, bush dinners, and special drink stops.
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Build and maintain relationships with new and repeat guests.
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Promote a culture of guest care and interaction within the team.
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Innovate and enhance the guest experience to ensure it remains fresh and modern.
Beverage Control:
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Manage the Beverage Stock Control Division within the Guest Delight Service Department.
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Implement and maintain daily stock management and control systems.
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Ensure adequate stock levels and oversee stock administration, stocktakes, and reconciliation.
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Manage purchasing, receiving, and storage of beverage stock.
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Maintain storeroom, cellar, and fridge control.
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Meet or exceed beverage sales targets.
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Assist management with administrative duties related to beverage operations.
Team Management:
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Ensure the right people are in the right positions and are guest-focused.
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Promote a culture of going the extra mile and continuous learning.
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Recognise excellent guest feedback and address negative feedback constructively.
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Conduct regular training workshops and manage team performance.
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Oversee leave cycles and annual leave of the team.
Additional Responsibilities:
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Work closely with the Guest Delight Food Division to ensure service exceeds guest expectations.
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Assist at Front of House during guest arrivals, departures, or lodge site inspections.
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Build and maintain relationships with the community, owners, suppliers, and affiliated lodges.
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