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Hout Bay: Guest Experience Coordinator (Boutique Hotel) – Hout Bay posted by Phoenix Recruitment

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Job Description

Luxury Boutique Hotel based in Hout Bay is looking for Guest Experience Coordinator to oversee all aspects of the guest journey , ensuring high-quality service from booking to checkout. Responsibilities include handling inquiries , managing reservations , resolving complaints , coordinating on-site logistics for events, and maintaining brand standards. We’re looking for a candidate with strong communication skills, hospitality experience and the ability to work flexible hours . Duties: Act as the primary point of contact for guests, providing a welcoming environment, handling inquiries and ensuring special requests are met. Oversee daily operations, like room assignments, checking inventory, coordinating and managing Promptly and professionally resolve guest issues to ensure satisfaction and maintain positive reviews. Manage booking systems, process payments, monitor online travel agency (OTA) platforms and prepare reports. Create social media content, manage online reputation, and drive engagement to enhance the property’s brand image. Requirements: Grade 12 A formal hospitality qualification will be an advantage A minimum of 2 – 4 years proven experience in hospitality, customer service and guest relations Exceptional interpersonal and communication skills to engage with diverse clientele. Ability to handle high-pressure situations, make decisions, and remain calm under pressure. Experience with property management systems (PMS), booking platforms, and social media tools. Willingness to work weekends, holidays, and evenings. Strong organizational and time-management skills. Knowledge of local area attractions.

How to Apply

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About Catering / hospitality Jobs in Cape Town City Centre

The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.

Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.

In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.

Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.

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Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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