Job Description
About the Role
Top Recruitment (Pty) Ltd is seeking a highly motivated and experienced Internal Sales Representative to join our team in Howick. As an integral part of our sales department, you will be responsible for handling incoming sales enquiries, preparing quotations and invoices, and providing exceptional customer service.
Key Responsibilities
- Handle incoming sales enquiries (phone, email, and walk-ins) in a professional and friendly manner.
- Prepare quotations, sales orders, and invoices accurately and promptly.
- Provide product information and technical assistance to customers where applicable.
- Maintain regular communication with clients to ensure satisfaction and identify new sales opportunities.
- Support external sales representatives with follow-ups, lead management, and customer updates.
- Liaise with suppliers and internal departments to ensure timely delivery and stock availability.
- Maintain and update the CRM system and ensure accurate record-keeping.
- Assist in resolving customer complaints or issues efficiently.
- Participate in sales meetings, training sessions, and team initiatives.
Requirements
- Grade 12 / Matric (essential).
- A tertiary qualification or certificate in Sales, Marketing, or Business Administration (advantageous).
- Minimum 2–3 years of experience in internal or counter sales, preferably in a technical, industrial, or manufacturing environment.
- Proficient in MS Office (Excel, Word, Outlook) and experience with a CRM or ERP system.
- Excellent communication and interpersonal skills.
- Strong attention to detail, accuracy, and organisational ability.
- Able to work alternate weekends.
Qualifications
- Grade 12 / Matric
Salary & Benefits
R12,000 To R14,000 Per Month (Negotiable – depending on experience).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Kwazulu-Natal
In the retail sector of Kwazulu-Natal, South Africa, the general job market trends suggest a relatively stable industry with opportunities for growth and development. Typically, retailers in this region focus on providing excellent customer service while managing inventory and maintaining store appearance. Generally, these roles require adaptability to changing consumer needs and preferences.
Salaries for retail positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may start within the R10 000 – R15 000 per month range, while experienced professionals may earn between R25 000 – R40 000 per month or more. It’s essential to note that these figures are only a general guide and actual salaries can vary significantly.
To succeed in retail positions, common skills include excellent communication and interpersonal skills, the ability to work well under pressure, and basic knowledge of point-of-sale systems and inventory management software. Other important skills typically required include attention to detail, customer service skills, and the ability to adapt to new technologies and processes. Generally, retailers in this region are expected to be proactive and responsive to customer needs.
The retail sector is a diverse industry, with various sectors commonly employing these roles. Financial services sector retailers often provide financial products and services, while technology industry retailers focus on electronic goods and gadgets. Manufacturing sector retailers may sell products manufactured locally or imported from other countries. Retailers working in these industries typically require knowledge of their specific product lines and market trends.
For career development, retail professionals can expect opportunities to advance into management roles or specialize in a particular area, such as visual merchandising or supply chain management. Typically, promotions are based on performance, customer service skills, and adaptability to new initiatives and technologies. With experience and additional training, retailers can move into more senior roles, including store manager or district manager positions, or explore related careers in fields like marketing or human resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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