iLembe: In-House Travel Consultant (Lodge Collection) – Ballito posted by Phoenix Recruitment

February 2, 2026 Jobs in iLembe

Phoenix Recruitment

KwaZulu-Natal

Travel / tourism

Job Description

Lodge Collection with Head Offices based in Ballito is looking for an In-House Travel Consultant to manage and execute travel arrangements for guests visiting their portfolio of luxury safari and beach lodges. This role is commercially aware, detail-driven and service-focused , supporting both direct guests and trade partners with flights, transfers, charters and related logistics. Duties: Quote, book, amend, and manage domestic and regional flights Arrange road transfers, air transfers, charters, and scenic flights Manage supplier relationships and negotiate preferred rates Apply margins and commissions in line with agreed pricing strategy Support reservations and sales teams to improve booking conversion Issue confirmations, vouchers, and travel documentation Proactively manage flight changes, delays, and guest disruptions Maintain accurate booking, invoicing, and reconciliation records Ensure all travel arrangements align with brand standards Assist with reporting on travel revenue and performance Provide professional, timely, and personalised guest communication. Maintain accurate records, confirmations, and supplier documentation. Requirements: Grade 12 A formal Travel & Tourism Diploma or Degree Minimum 3–5 years’ experience as a Travel Consultant Strong knowledge of Southern and East African travel logistics Experience with luxury, safari, or tailor-made travel preferred Proven experience quoting and issuing flights and transfers Familiarity with airline fare structures and routing logic Proficiency in MS Office and travel booking systems Excellent written and verbal communication skills Highly organised with strong attention to detail Commercially aware and solution-oriented Calm and professional under pressure Guest-focused with strong service ethics Collaborative team player

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About Travel / tourism Jobs in KwaZulu-Natal

The travel and tourism industry in KwaZulu-Natal, South Africa is a vibrant sector that offers a range of career opportunities for those passionate about hospitality and customer service. Typically, the job market trends in this field are influenced by seasonal fluctuations, with peak demand during the holiday season. Generally, the industry experiences a slowdown during the off-season, which can create opportunities for candidates to upskill or reskill.

Salaries for travel and tourism positions in KwaZulu-Natal vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R15 000 to R30 000 per annum, while senior roles can command salaries between R60 000 to R120 000 or more, depending on qualifications, performance, and industry standards. It is essential to note that these are broad estimates, and actual salaries may differ.

Common skills required for travel and tourism roles in KwaZulu-Natal include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and a strong understanding of local and international hospitality practices. Typically, candidates with experience in customer service, event management, or marketing are well-positioned to succeed in this field. Additionally, knowledge of Afrikaans, isiZulu, or English is often an asset, as well as proficiency in Microsoft Office and other productivity software.

The travel and tourism industry in KwaZulu-Natal is diverse, with various sectors employing professionals in roles such as hospitality management, tour operations, and marketing. Commonly, companies in the financial services sector, technology industry, and manufacturing sector also employ staff in travel and tourism-related positions. However, it’s worth noting that many small to medium-sized enterprises (SMEs) also operate in this field.

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Career development opportunities are abundant in the travel and tourism industry, with potential for advancement into senior roles or specialty areas such as event management, destination marketing, or sustainable tourism. Typically, candidates who demonstrate a passion for innovation, customer service, and cultural exchange are well-positioned to advance their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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