Inbound Call Centre Agent (Contract)
Posted on 2025-04-27 13:19:55
| Company | Isilumko Staffing |
|---|---|
| Salary | 0 |
| Category | Other Finance/Accounting |
| Location | South Africa / South Africa / South Africa |
Job Summary
We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your primary focus will be delivering an exceptional customer experience while handling incoming calls regarding policies, claims, benefits, and general inquiries.
Key Responsibilities:
– Handle inbound calls from clients regarding financial products, policies, claims, and services.
– Provide accurate information and solutions to client queries in a friendly and professional manner.
– Assist clients with policy updates, claim submissions, and product information.
– Escalate complex queries to the relevant departments or specialists.
– Maintain a high level of product knowledge to assist clients effectively.
– Log client interactions and outcomes in the customer management system.
– Uphold Liberty’s standards of customer service and ensure each interaction is handled with care and efficiency.
Requirements:
– Matric/Grade 12 certificate.
– Previous experience in a Call Centre environment, preferably within financial services or insurance.
– Strong verbal and written communication skills in English.
– Excellent listening and problem-solving abilities.
– Ability to handle high call volumes while maintaining professionalism and patience.
– Computer literacy with knowledge of CRM systems and Microsoft Office.
– Knowledge of financial services is advantageous.
– Ability to work in a fast-paced environment with attention to detail.
Working Hours:
– Full-time position with shift work.
– Availability to work weekends and public holidays as needed.
Job Seeker Tip
Network actively - many jobs are filled through referrals before being advertised.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Pipeline – Inbound Call Centre / Customer services (3-month contract) posted by Isilumko Staffing
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.
Qualifications and experience:
- Matric
- No less than 2
View Job
Pipeline – Inbound Call Centre / Customer services (3-month contract)
Sandton: Inbound Call Centre Agent – Banking (3-month contract) posted by Isilumko Staffing
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.
Qualifications and experience:
- Matric
- No less than 2
View Job
Inbound Call Centre Agent – Banking (3-month contract)
Johannesburg: Inbound Call Centre Agent – Banking (3-month contract) posted by Isilumko Staffing
One of our clients in the banking industry is seeking inbound call centre agents.
Qualifications and experience:
- Matric
- No less than 2 years' experience within banking / financial services customer car
View Job
Inbound Call Centre Agent – Banking (3-month contract)
Johannesburg: Inbound Call Centre Agent – Banking (3-month contract) posted by Isilumko Staffing
Our banking client is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.
Qualifications and experience:
- Matric
- No less than 2 years' exp
View Job
Inbound Call Centre Agent – Banking (3-month contract)
South Africa: Inbound Call Centre Agent (Contract) posted by Isilumko Staffing
We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products
View Job
Inbound Call Centre Agent (Contract)
Cape Town: International Inbound Debt Sales Consultant posted by CallForce
We are currently seeking International Inbound Debt Sales Consultants!!!
If you've got what it takes, then get your fingers ready!!
Note: Read thoroughly with understanding.
US-based client is looking
View Job
International Inbound Debt Sales Consultant
Western Cape: Client Liaison -Inbound Call Centre posted by Status Staffing
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR &nb
View Job
Client Liaison -Inbound Call Centre
Cape Town: Inbound Debt Sales Consultant posted by CallForce
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part
View Job
Inbound Debt Sales Consultant
Cape Town: Inbound Debt Sales Consultant posted by CallForce
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part
View Job
Inbound Debt Sales Consultant
Pretoria: Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesaler) – Pretoria West posted by Isilumko Staffing
One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centuri
View Job
Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesaler) – Pretoria West
South Africa: Client Liaison -Inbound Call Centre
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Sales BASIC SALARY : R10 000.00 Commission Benefits START DATE : A.S.A.P / Immediate REQUIREMENTS: Matric (Grade 12) is required 2 years of experie
View Job
Client Liaison -Inbound Call Centre