Incident Desk Management
Posted on 2025-04-28 01:28:20
Company | Bidvest Protea Coin |
---|---|
Salary | 0 |
Category | Other IT/Computer |
Location | South Africa / Gauteng / Centurion |
Job Summary
- Ability to reported incidents and escalate to senior investigators.
- Daily, weekly and monthly reporting.
- Client liaison and professional client relationship;
- Ongoing liaison with client and other personal.
- Answer and action all incoming calls;
- Be able to identify Trends/patterns/identify modus operandi
- Data interpretation
- Review and authenticate all incoming incidents, accurately and efficiently requesting any missing information or documentation
- Perform various administrative duties required to support the function
- Confident working on different software platforms
- Adhere to all instructions by Management;
- Must be able to work weekdays, 06h00 – 18h00
- Be prepared to be on standby over weekends
- Sound knowledge of Company’s Disciplinary Procedures;
Preferred qualifications/attributes/skills:
- PSIRA Certification Grade A;
- Grade 12 or equivalent qualification;
- Sound security knowledge
- Computer Literate (Word, Excel, Outlook)
- SAPS experience will be an advantage
- Knowledge of investigation techniques
- Must have excellent presentation, verbal communication and report writing skills
- Knowledge Criminal Procedures Act
- Desktop investigation
- Analytical
- Criminology
- Adequate knowledge for Compiling reports
- Ability to operate with confidence under pressure and during emergencies;
- Good communication skills in English and one other South African language;
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Centurion: Incident Desk Management posted by Bidvest Protea Coin
- Ability to reported incidents and escalate to senior investigators.
- Daily, weekly and monthly reporting.
- Client liaison and pro
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Incident Desk Management
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