Job Summary:
Responsible for processing and validating warranty claims in line with the companies’ policies, supporting dealers and customers, maintaining accurate records, and generating reports. Provides general aftersales administrative support, coordinates meetings, and collaborates with cross-functional teams to resolve warranty and parts issues.
 
Key Responsibilities:

• Warranty Claim Administration: Process and administer warranty claims in accordance with the companies’ policies and procedures.
• Claim Review and Validation: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines.
• Dealer and Customer Support: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims.
• Data Entry and Record-Keeping: Accurately enter warranty claim data into the company’s database, maintaining up-to-date and accurate records.
• Reporting and Analysis: Generate reports and analyse data to identify trends and areas for improvement in the warranty process.
• Policy and Procedure Adherence: Ensure adherence to company policies and procedures, as well as regulatory requirements.
• Collaboration with Cross-Functional Teams: Work closely with other departments, such as Technical and Parts to resolve warranty-related issues.
• General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
• Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery.
• Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance

Qualifications and Requirements:

•  Matric or higher
•  Min 2 years’ experience in similar role?
• Code 8 liscence

Personal Attributes:

• Report & Presentation skills
• Team Player
• Confident and proactive approach — anticipates issues and requirements.