Responsibilities: Implementation Management – Manage end to end client implementation requests, including: – New client implementations – Updates to existing client details Client fee updates and adjustments – Ensure all implementation requests are completed within agreed timelines. Request Review & Validation – Review all incoming requests for accuracy, completeness, and compliance with required standards. – Engage with business stakeholders to resolve discrepancies or missing information. – Ensure adherence to governance processes and documentation standards. System Setup & Configuration – Accurately configure and update client information within relevant systems. – Perform validation checks to ensure accuracy and alignment with approved requirements. – Support system testing activities where required. Stakeholder Communication – Communicate implementation progress and status to business stakeholders. – Provide guidance on requirements, timelines, and process expectations. – Act as a point of [contact details removed]-related queries. Reporting & Feedback – Track all implementation requests and provide regular reporting. – Highlight risks, issues, and delays. – Provide feedback and insights to improve delivery and efficiency. Process Improvement & Governance – Identify opportunities to streamline implementation processes. – Work closely with the PMO Manager to: – Improve workflows – Strengthening governance and controls – Standardize templates and processes – Support alignment with governance frameworks (e.g. PMO, ISMS, ISO standards). Project & Client Engagement – Attend client and internal meetings related to implementations. – Project manage selected client implementations, including planning, coordination, and stakeholder engagement. – Ensure delivery against timelines and successful outcomes Requirements: – Matric / Grade: 12 (Essential) – Project Management Certification (PMP,PRINCE 2AGILE or equivalent) – 25 years experience in: – Client implementation / onboarding – System changes or operations environments – Data management or system configuration – Experience working with financial data, including managing and updating client rates/fees, is required – Experience working within governance frameworks (PMO, ISMS, ISO) is advantageous Knowledge/ Skills – Strong attention to detail and accuracy – Excellent organisational and time management skills – Strong communication and stakeholder management – Problem-solving and analytical thinking – Ability to manage multiple requests simultaneously – Process-driven with a strong governance focus – Proactive mindset with a focus on continuous improvement – Understanding of financial principles, particularly pricing, rates, and fee structures Should you not receive a response within 10 working days, please consider your application as unsuccessful