Education and Experience Requirements: Degree in Information Technology or Computer Science. ITIL foundations certified. Strong knowledge in Microsoft Active Directory environment is an added advantage. Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies. Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols). Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated). Knowledge and hands-on experience with Azure cloud platform is an added advantage. Function of role: ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work. Ensure IT Hardware resources and capacity planning Contribute to IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with company IT catalogue Apply company security and licensing policies Manage IT Infrastructure related contracts and SLA: Review suppliers contracts making sure they are in accordance with company requirements. Apply penalties for non-compliancy. Maintain and update documentation of procedures and configurations Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE

Requirements: Degree or Diploma in IT or equivalent. ITIL Foundation Certification -essential. Certificates in VMWare (VCP) or Hyper-V. A or N and MCSE or MCIPT certifications advantageous. 6 years plus in managing and supporting Data Centre environments and Microsoft server base operating system including Active Directory, Microsoft Azure Cloud, Microsoft Exchange Server 2016/2019 and Exchange online environment. Familiar with cloud solutions and virtualization software Experience in infrastructure hardware, systems (Microsoft Windows operating system, Linux, and other products), storage management, backup and archive, LAN and WAN network and telecommunication (VOIP), communication and collaboration platforms, Microsoft System Center, F5 Equipment, CommVault, Datacentre facilities, Disaster Recovery (DR) services. Excellent verbal and written communication skills and expert in report writing abilities – essential Responsibilities Identify, analyse, troubleshoot, and resolve infrastructure problems affecting users ability to perform. Manage ICT related datacenter infrastructures. Install, configure, maintain, support and upgrade server hardware, storage hardware, tape libraries and other hardware in the datacentre environment and any other current or future infrastructure. Create scalable virtual machines, implement storage solutions, configuration of virtual networking, back up and share data, that connect to the Microsoft Azure and on-premises sites. Manage and deploy patch levels on software and roll ups of all firmware on hardware. Install, configure, maintain, support and upgrade of Microsoft server base operating system including Active Directory and other platforms such as Linux that is used in the production, non-production (development and user acceptance testing), testing lab and disaster recovery environments. Install, configure, maintain, support and upgrade file management platform (File server), Microsoft OneDrive and any other platforms. Install, configure, maintain, support and upgrade of all communications and collaborations solutions such as Microsoft Exchange server 2016/19 and online, Microsoft Teams collaboration and phones, audio visual platforms and any other platforms that might be introduced in the environment in future. The platforms are used in the production, non-production, and disaster recovery environments. Manage Microsoft Azure subscriptions and tenant including Microsoft Office365, OneDrive, SharePoint online and any other products including network traffic, implement Microsoft Azure Active Directory, secure identities, and monitor the services and support physical and virtual environments including Azure tenants and Azure Stack hyperconverged infrastructure (HCI) for best performance. Manage Commvault backup and archiving of systems and data. Perform daily health checks on the production environments. Configure, optimize, integrate, and automate alerts, events, management, and reporting tools for the management of the ITSM and monitoring services. Develop and maintain Standard Operation Procedure (SOP) documentation and low-level configuration. Create remediation plans for all system deployment and modifications and document them. Coordinates with other Information Technology areas to resolve problems.