Johannesburg: Account Manager posted by Ad Talent Africa

A software development company is looking for an experienced Account Manager to join their team.

Key deliverables
Ensure client is sufficiently enabled to maximise solution utilisation
Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
Effectively partner with the rest of the services team to ensure the overall teams success
Effectively partner with the business development manager team to ensure optimization opportunities are realized
Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
Act as the main point of contact in all matters relating to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Take inquiries and requests from customers and address their needs
Stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs
Meet regularly with other members of the team to discuss progress and find new ways to improve business
Generate progress reports to give to clients and higher-ups within the organisation
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Technical knowledge, skills and abilities
Management of customer communications
Understanding of Internal Audit and Risk Management
Problem solving skills and ability to deal with potentially difficult clients
Mature individual with high level of emotional intelligence
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Salesforce

Behavioural, soft competencies and skills
On the ball
Highly accurate
Strong communicator
Sense of humour
Accountability
Detail-orientated
Driven
Financially literate
Success-orientated

Education and qualifications
Matric certificate
Completed Business Degree / similar is highly preferable

Details of experience
Proven work experience as an Account Manager or Key Account Manager focusing on the African Market
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills

What would make the candidate successful in the role?
Must have strong interpersonal skills
Be self-motivated and a collaborative team player
Should have an inherent desire to succeed and exceed the goals and targets you and the business have set
Be DRIVEN
Accuracy, leadership, results orientation, accountability, humour and Integrity