Johannesburg: After-Sales Service and Spare Parts Manager posted by Abantu Staffing Solutions
Posted on 2025-07-31 00:00:00
| Employer | Abantu Staffing Solutions |
|---|---|
| Category | Automotive Service |
| Location | Gauteng / Johannesburg |
Job Summary
REQUIREMENTS
- Bachelors Degree or above
- 5 years or above of automotive experience
- Experience in after-sales service management at an OEM
- Experience in management and knowledge of Chinese brand after-sales service in the South African market
- Proficient in the use of Office Software
- Good data analytics and problem-solving skills
- Teamwork skills and communication skills
- Adaptability and initiative
- Strategic planning
RESPONSIBILITIES
- Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions
- Lead and develop the after-sales service team
- Claims and quality management
- Responsible for the development of claim standards, claim review efficiency improvement, claim trend cause analysis and improvement measures development; responsible for the feedback and analysis of quality information
- Service channel development and management
- Responsible for the development and management of service channels, formulating management methods for the entry, evaluation and exit of service channels, and continuously optimising them
- Dealer capacity enhancement
- Organize training for dealers to enhance their capabilities, including service processes, service standards, technical training, claims training, etc.
- Customer relationship management
- Responsible for customer satisfaction surveys, development and implementation of satisfaction improvement programs, and handling of customer complaints and negative news
- Spare parts management
- Responsible for the procurement, inventory management and sales forecasting of spare parts to ensure adequate supply and reasonable inventory levels of spare parts, optimise spare parts inventory management to reduce inventory backlog and capital consumption
- Responsible for other related work, planning, and management of the after-sales team
- Other daily temporary work, as arranged by leaders
Click Go Apply to apply online!
More jobs in Johannesburg
More jobs in Gauteng
Browse Automotive Service Jobs
Browse Abantu Staffing Solutions Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Audit Senior (JB5324) posted by Kontak Recruitment
Audit Senior JB5324 Linden, Johannesburg Office-based with travel to clientsR23 000 R30 000 CTC per monthPermanent A well-established firm seeks an Audit...
View Job
Audit Senior (JB5324)
Johannesburg: External Sales Representative – Automotive (JB5322) posted by Kontak Recruitment
External Sales Representative Automotive JB5322Johannesburg, GautengR15 000 basic Uncapped Commission Cell Allowance Fuel ReimbursementPermanentChase new...
View Job
External Sales Representative – Automotive (JB5322)
Johannesburg: Angular Developer (JB5328) posted by Kontak Recruitment
Angular Developer JB5328Rosebank, Johannesburg, Gauteng Compensation R60 000 - R100 000 per month Category Information TechnologyAre you a sharp,...
View Job
Angular Developer (JB5328)
Johannesburg North: Groups and Incentives Operations Consultant posted by Executive Placings
Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.Experience requiredMinimum of 4 5...
View Job
Groups and Incentives Operations Consultant
Johannesburg: eCommerce Manager (JB5329) posted by Kontak Recruitment
eCommerce Manager JB5329 Houghton, Gauteng R30 000 to R40 000 a month CTCPermanentA leading retail group is looking for an experienced and dynamic Ecommerce...
View Job
eCommerce Manager (JB5329)
Johannesburg South: Marketing Manager posted by BizGro
A leading Commercial Kitchen Supplier seeks an experienced qualified Marketing Manager to join their Team, based in Johannesburg South.Qualified ...
View Job
Marketing Manager
Johannesburg North: Sales Rep – Urgently needed posted by WE -Nuts
We are looking for preferably qualified female sales assistants brand representatives to start immediately for WE-Nuts in Johannesburg North Area.Kindly...
View Job
Sales Rep – Urgently needed
Johannesburg: External Account Manager – IT posted by Kontak Recruitment
External Account Manager - IT JB5336Rivonia, GautengMarket Related, plus commissionDuration PermanentAn exciting opportunity exists for a skilled External...
View Job
External Account Manager – IT
Johannesburg South: CNC Lathe Operator – Start Immediately posted by Novatek
CNC Lathe OperatorNovatek Drills Pty Ltd, a leading company in the manufacturing and sales of mining equipment situated in Robertsham, Johannesburg South,...
View Job
CNC Lathe Operator – Start Immediately
Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors
We require an experienced PlumberDriver with a minimum of 3years of experience in driving and plumbing.Must be able to install electric and solar geysers...
View Job
Plumber / Driver
Johannesburg: Automotive Technician – Urgent posted by Bonafide Human Capital
Our Passenger dealer client based in Northcliff is looking to employ a qualified Technician.This position will be suited to an experienced person who can...
View Job
Automotive Technician – Urgent
Johannesburg: Customer Service Internship – Urgently needed posted by Sivuka Youth
Sivuka Youth is excited to share a Customer Service Internship opportunity, specifically designed for young graduates in South African living with...
View Job
Customer Service Internship – Urgently needed
Johannesburg City: Full-Stack Web Developer – JB5345 posted by Kontak Recruitment
Full-Stack Web Developer JB5345Fully Remote South Africa onlyR40 000 R60 000 CTC per monthPermanentA UK-based investment firm is hiring a Full-Stack Web...
View Job
Full-Stack Web Developer – JB5345
Johannesburg: IT Sales Agent posted by Cora O’Neil Recruitment Agency
Lyndhurst, Jhb IT SALES AGENT Minimum Requirements-Presentable born South African -Fully bilingual in with excellent English proficiency Afrikaans...
View Job
IT Sales Agent
Johannesburg North: Recruitment Consultant – Sales & Talent Solutions posted by Vertex Talent Acquisition
Vertex Talent Acquisition is a premier recruitment agency connecting exceptional talent with forward-thinking organizations globally. As a trusted...
View Job
Recruitment Consultant – Sales & Talent Solutions
Johannesburg City: Vending Machine Attendant – Urgently Needed posted by Always Open
We are looking for a reliable, hardworking Vending Machine Attendant to join our growing team. This role is physically demanding and requires strong time...
View Job
Vending Machine Attendant – Urgently Needed
Johannesburg: Relief Travel Specialist
A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all...
View Job
Relief Travel Specialist
Johannesburg North: Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required posted by Moving Heads
My client is an established Insurance Company, looking for A CA with 2-3 years relevant experience and exposure to IFRS 17, SAM solvency consolidated...
View Job
Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required
Johannesburg: Accountant (SAIPA) posted by Moving Heads
My client, a progressive capital Investments company based in Johannesburg North, is seeking an accountant with 5 years of experience in the full accounting...
View Job
Accountant (SAIPA)
Johannesburg North: Personal Assistant – PA – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB
Personal Assistant to Franchise Director R Negotiable NorthMatric, with normal PA duties. Must be very presentable, well spoken with PA experience at...
View Job
Personal Assistant – PA – URGENTLY NEEDED
Johannesburg North: Dealer Principal – DP posted by Corporate Dealership Placements – JHB
Dealer Principal R Negotiable NorthMust currently be a DP at a motor dealership, preferably someone from a volume dealership. Complete running of the...
View Job
Dealer Principal – DP
Johannesburg North: New Car Sales Manager – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB
New Car Sales Manager R 35000 - R40000 NorthOur client is looking for a top new car sales manager for Chery Omoda Jaecoo.Must have Matric, with volume...
View Job
New Car Sales Manager – URGENTLY NEEDED
Johannesburg North: Group Technology Officer posted by Corporate Dealership Placements – JHB
Group Technology Officer R75 000 R100 000 per month depending on structure and experience Johannesburg NorthBachelor degree or equivalent is essential in...
View Job
Group Technology Officer
Johannesburg City: ITIL SUPPORT ENGINEER posted by DSS Destiny
IT - SUPPORT ENGINEERMust have ITIL certification with at least 3 years of experience.
View Job
ITIL SUPPORT ENGINEER