Johannesburg: Automotive Service Advisor – Edenvale

Duties include Customer Experience & Relationship Management Deliver a professional, high-calibre customer service experience throughout the service cycle Support the workshop, parts, finance, and sales teams to ensure timely updates and transparent communication Facilitate smooth vehicle check-in, status feedback, and hand-over Uphold ethical practices and maintain dealership brand standards Strive to achieve OEM CSI and Balance Scorecard performance targets Adopt a customer-first approach with empathy and solution-driven communication Maintain a polished, professional presence in all customer interactions Financial & Warranty Administration Prepare accurate service quotes and gain customer approval within warranty guidelines Monitor and manage service, repair, and warranty claims Assist with warranty audit preparation Generate reports as required by management Ensure adherence to OEM and dealership financial controls Operational Execution Manage bookings, job card opening and closing, and service follow-ups Provide ongoing updates to customers on Work-In-Progress (WIP) Work within dealership systems (CMS, Evolve, IAL or similar) Ensure workshop readiness, workflow efficiency, and quality assurance Liaise with workshop staff to support accurate diagnosis and timely service delivery Health, Safety & Compliance Follow all workplace health, safety, and hygiene standards Engage in daily hands-on service support activities where required Requirements: Matric / Grade 12 (a relevant tertiary qualification advantageous) 35 years experience as a Service Advisor in a dealership environment Strong technical knowledge of vehicle servicing & parts processes Haval, BAIC, Tata GWM, Suzuki, Mahindra brand experience advantageous Excellent communication in English & Afrikaans Strong customer-handling, admin, and negotiation skills Proficient in MS Office dealership systems (CMS, Evolve, IAL, etc.) Valid drivers licence & medically fit for active workshop interaction Clear criminal record (verification will apply) Residing in or near East Rand / Eastern Suburbs preferred If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to