Menu Close

Johannesburg: Automotive Service Advisor – Northcliff

Johannesburg: Automotive Service Advisor – Northcliff

Posted on 2025-08-05 00:00:00

Employer Unspecified
Category Customer service / support
Location Gauteng  / Johannesburg

Job Summary

Duties include Offer value-added sales to boost revenue and hit sales target Gather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day. Ensure warranty work complies with manufacturer policies. Stick to dealership procedures and franchise standards. Confirm payment methods and secure approvals before work begins. Keep Work in Progress (WIP) under 30 days and monitor outstanding cash sales. Update roadside assistance apps, manage standby job cards, and meet manufacturer standards for time stamps. Accurately cost job cards while fostering professional relationships with workshop staff. Handle dealer breakdowns promptly and ensure MB Uptime metrics are met. Customer Service: Greet customers promptly and courteously. Listen to customer concerns and provide accurate information regarding service needs. Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns. Service Management: Schedule service appointments and manage the service calendar to maximize efficiency. Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services. Coordinate with the workshop team to ensure timely and accurate completion of work. Technical Consultation: Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language. Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance. Sales and Upselling: Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction. Promote service packages, warranties, and parts to customers. Administration: Maintain accurate records of all service transactions and customer interactions. Ensure Accurate Warranty and Motor Plan capturing on DMS Process payments and ensure all financial documentation is completed accurately. Handle customer complaints and concerns with professionalism and in accordance with dealership policies. Skills & Personal Attributes: Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Proficiency with dealership management software. Good technical knowledge of vehicle systems and repairs. Customer-focused with a passion for delivering exceptional service. Problem-solving skills and the ability to think on your feet. High level of integrity and professionalism. Ability to work effectively in a fast-paced and team-oriented environment. Requirements: Minimum 3 years Service Advisor experience in an Automotive dealership Computer Literate (MS Office Suite) Excellent Customer Service Completed Certificated Service Advisor training Advantageous Previous experience as an automotive technician Advantageous CRM knowledge Kerridge, Evolve, Drive System knowledge (Either) Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers. Strong knowledge of warranty policies and an eye for upselling opportunities. Own transport with valid driver’s license and clean driving record. Clear Criminal record If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to

View Job  Kempton Park: MILLWRIGHT posted by Desco Electronic Recyclers

Click Go Apply to apply online!

Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


More jobs in Johannesburg




More jobs in Gauteng




Browse Customer service / support Jobs




Browse Unspecified Jobs



Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Johannesburg: Audit Senior (JB5324) posted by Kontak Recruitment

Audit Senior JB5324 Linden, Johannesburg Office-based with travel to clientsR23 000 R30 000 CTC per monthPermanent A well-established firm seeks an Audit...


View Job
Audit Senior (JB5324)

Johannesburg: External Sales Representative – Automotive (JB5322) posted by Kontak Recruitment

External Sales Representative Automotive JB5322Johannesburg, GautengR15 000 basic Uncapped Commission Cell Allowance Fuel ReimbursementPermanentChase new...


View Job
External Sales Representative – Automotive (JB5322)

Johannesburg: Angular Developer (JB5328) posted by Kontak Recruitment

Angular Developer JB5328Rosebank, Johannesburg, Gauteng Compensation R60 000 - R100 000 per month Category Information TechnologyAre you a sharp,...


View Job
Angular Developer (JB5328)

Johannesburg North: Groups and Incentives Operations Consultant posted by Executive Placings

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.Experience requiredMinimum of 4 5...


View Job
Groups and Incentives Operations Consultant

Johannesburg: eCommerce Manager (JB5329) posted by Kontak Recruitment

eCommerce Manager JB5329 Houghton, Gauteng R30 000 to R40 000 a month CTCPermanentA leading retail group is looking for an experienced and dynamic Ecommerce...

View Job  South Africa: Inbound Support Agent |iGaming (Remote)

View Job
eCommerce Manager (JB5329)

Johannesburg South: Marketing Manager posted by BizGro

A leading Commercial Kitchen Supplier seeks an experienced qualified Marketing Manager to join their Team, based in Johannesburg South.Qualified ...


View Job
Marketing Manager

Johannesburg North: Sales Rep – Urgently needed posted by WE -Nuts

We are looking for preferably qualified female sales assistants brand representatives to start immediately for WE-Nuts in Johannesburg North Area.Kindly...


View Job
Sales Rep – Urgently needed

Johannesburg: External Account Manager – IT posted by Kontak Recruitment

External Account Manager - IT JB5336Rivonia, GautengMarket Related, plus commissionDuration PermanentAn exciting opportunity exists for a skilled External...


View Job
External Account Manager – IT

Johannesburg South: CNC Lathe Operator – Start Immediately posted by Novatek

CNC Lathe OperatorNovatek Drills Pty Ltd, a leading company in the manufacturing and sales of mining equipment situated in Robertsham, Johannesburg South,...


View Job
CNC Lathe Operator – Start Immediately

Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors

We require an experienced PlumberDriver with a minimum of 3years of experience in driving and plumbing.Must be able to install electric and solar geysers...


View Job
Plumber / Driver

Johannesburg: Automotive Technician – Urgent posted by Bonafide Human Capital

Our Passenger dealer client based in Northcliff is looking to employ a qualified Technician.This position will be suited to an experienced person who can...


View Job
Automotive Technician – Urgent

Johannesburg: Customer Service Internship – Urgently needed posted by Sivuka Youth

Sivuka Youth is excited to share a Customer Service Internship opportunity, specifically designed for young graduates in South African living with...


View Job
Customer Service Internship – Urgently needed

Johannesburg City: Full-Stack Web Developer – JB5345 posted by Kontak Recruitment

Full-Stack Web Developer JB5345Fully Remote South Africa onlyR40 000 R60 000 CTC per monthPermanentA UK-based investment firm is hiring a Full-Stack Web...


View Job
Full-Stack Web Developer – JB5345

Johannesburg: IT Sales Agent posted by Cora O’Neil Recruitment Agency

Lyndhurst, Jhb IT SALES AGENT Minimum Requirements-Presentable born South African -Fully bilingual in with excellent English proficiency Afrikaans...


View Job
IT Sales Agent

Johannesburg North: Recruitment Consultant – Sales & Talent Solutions posted by Vertex Talent Acquisition

Vertex Talent Acquisition is a premier recruitment agency connecting exceptional talent with forward-thinking organizations globally. As a trusted...


View Job
Recruitment Consultant – Sales & Talent Solutions

Johannesburg City: Vending Machine Attendant – Urgently Needed posted by Always Open

We are looking for a reliable, hardworking Vending Machine Attendant to join our growing team. This role is physically demanding and requires strong time...

View Job  Gauteng: Jnr Receptionist posted by Ultra Personnel

View Job
Vending Machine Attendant – Urgently Needed

Johannesburg: Relief Travel Specialist

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all...


View Job
Relief Travel Specialist

Johannesburg North: Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required posted by Moving Heads

My client is an established Insurance Company, looking for A CA with 2-3 years relevant experience and exposure to IFRS 17, SAM solvency consolidated...


View Job
Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required

Johannesburg: Accountant (SAIPA) posted by Moving Heads

My client, a progressive capital Investments company based in Johannesburg North, is seeking an accountant with 5 years of experience in the full accounting...


View Job
Accountant (SAIPA)

Johannesburg North: Personal Assistant – PA – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB

Personal Assistant to Franchise Director R Negotiable NorthMatric, with normal PA duties. Must be very presentable, well spoken with PA experience at...


View Job
Personal Assistant – PA – URGENTLY NEEDED

Johannesburg North: Dealer Principal – DP posted by Corporate Dealership Placements – JHB

Dealer Principal R Negotiable NorthMust currently be a DP at a motor dealership, preferably someone from a volume dealership. Complete running of the...


View Job
Dealer Principal – DP

Johannesburg North: New Car Sales Manager – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB

New Car Sales Manager R 35000 - R40000 NorthOur client is looking for a top new car sales manager for Chery Omoda Jaecoo.Must have Matric, with volume...


View Job
New Car Sales Manager – URGENTLY NEEDED

Johannesburg City: IT-FULL STACK DEVELOPER posted by DSS Destiny

Full stack developerAt least 8 years of experience is essential.


View Job
IT-FULL STACK DEVELOPER

Johannesburg North: Group Technology Officer posted by Corporate Dealership Placements – JHB

Group Technology Officer R75 000 R100 000 per month depending on structure and experience Johannesburg NorthBachelor degree or equivalent is essential in...


View Job
Group Technology Officer

Johannesburg City: ITIL SUPPORT ENGINEER posted by DSS Destiny

IT - SUPPORT ENGINEERMust have ITIL certification with at least 3 years of experience.


View Job
ITIL SUPPORT ENGINEER

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa
Tagged ,

More Jobs in Your Area