Johannesburg: National After Sales Manager (Expat)

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Job Summary

Our client is looking for a National After Sales Manager.

Responsibilities:

Manage the operations of after sales teams (Parts and Service) to ensure set targets are met Provide reports to management on all after sales activities Manage and optimize support and service/parts processes, tools, and systems Train, motivate, and lead after sales teams to achieve set objectives and targets Maintain contact with clients to obtain customer feedback regarding product/service quality Assist clients in resolving issues and complaints concerning purchased products or services Build and establish good relationships with customers to facilitate increased loyalty and support Organize promotional and marketing campaigns to create awareness of offers and activities Develop and implement strategies effective for ensuring KPI and targets are met while ensuring customer satisfaction Liaise with sales department heads to discuss business plans necessary for enhancing sales performance Conduct price studies to establish details of price competitiveness Maintain an up-to-date knowledge of the market by conducting research Ensure compliance with all general and company policies when carrying out job duties Manage and ensure the workshops meet the required performance on productivity, efficiency, and utilization while maintaining the highest levels of customer satisfaction Manage and ensure that all parts stock requirements are met in terms of stock profile, stock turns, and aged stock Implement, train, and monitor workshop processes Monitor and analyze warranty claims, including periodic verification Implement and monitor workshop standards Optimize and improve workshop operations Coordinate technical assistance Assist with the implementation, training, and monitoring of spare parts store processes Monitor parts ordering processes Coordinate technical and non-technical training Key Skills: Strong leadership and team management abilities Excellent communication and customer service skills Proficient in process optimization and systems management Ability to develop and implement effective strategies Strong problem-solving skills and ability to resolve client issues efficiently Knowledgeable in conducting market research and price studies Proficiency in coordinating training programs Qualifications: Degree in Business Administration or Engineering Minimum 10 years of experience in the Auto Industry Minimum 3 years of experience in After Sales Minimum 5 years of experience in a managerial position

National After Sales Manager (Expat) position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-06-13 in the Sales category

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