Menu Close

Johannesburg: Call Cantre Manager – Jhb

Call Cantre Manager – Jhb

Posted on 2025-03-26

Salary R800 000p.a.
Category Customer Service Support
Location Gauteng  /  Johannesburg

Job Summary

Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets. Responsibilities Responsible for the effective management of team of call centre agents and team leaders ensuring they are driving legit registrations and conversions according to targets Ensure customer documents are verified correctly and timeously by agents and quality checks are completed regularly. Drive a target of 10 legit registrations completed per day by agents. Drive a target of 30% First Time Deposit (FTD) conversation. Strive for excellent customer service with a high NPS. Ensure minimal customer complaints and that all customer queries are resolved timeously. Research best practice Call Centres for streamlining and automation of processes where feasible. Experience and Skills Strong experience in Call Centre Management and Customer service Proven analytical abilities. Knowledge of relevant systems and interfaces. Excellent communication and engagement skills Have excellent stakeholder management skills and be able to build key relationships within the business. Strong Customer service orientation Strong problem-solving and organisational skills. A diplomatic and professional approach Salary – R600 – R800 000pa CTC

Call Cantre Manager – Jhb position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-26 in the Customer Service Support category

Click Go Apply to apply online!

You might also like these jobs in the same area.

More jobs in Johannesburg

More jobs in Gauteng

Browse Customer Service Support Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Johannesburg: Call Cantre Manager – Jhb

Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets. Responsibilities Responsible for the effective management of team of call centre agents and team lead


View Job
Call Cantre Manager – Jhb

Johannesburg: Call Cantre Manager – Jhb posted by Top Talent Professional Services

Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets. Responsibilities Responsible for the effective management of team of call centre agents and team lead


View Job
Call Cantre Manager – Jhb

Error making API request.
Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area

South Africa: Financial Accountant

Key Responsibilities: Ensure all transactions in the general ledger are valid, accurate, and complete. Oversee and review bank reconciliations prepared by bookkeepers. Prepare and submit…

Durban: Enrolled Nurse Assistants

The successful candidate will work on a one-to-one basis with patients in the comfort of their homes OR caring for a patient in a facility.…

Cape Town City Centre: Audit Manager

Responsibilities: Planning, execution and review of audit and other engagement files (compilation of financial statements, independent reviews and procedures. Coaching / training other staff in…