Job Description
his role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.
Job Description:
- Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.
- Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat
- Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
- Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
- Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.
Job Requirements:
- Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality
- Hospitality mindset understands the diligence and communication skills needed to deal with luxury, international travelers
- Fluent in oral and written English and Chinese, any other language is a plus
- Confident speaking on the phone/video calls, representing the brand
- Excellent listening and problem-solving skills
- Culturally sensitive to clients from different countries
- Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage)
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Create a professional email address for job hunting - avoid nicknames or casual addresses.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Medical Advisor posted by Ultra Personnel
This position is a strategic position for the CardioMetabolic within the Medical Affairs organization. The Medical Advisor will provide strategic…
View JobMpumalanga: Project Engineer Mpumalanga posted by Jobs 4 All
Position Overview:The Project Engineer will play a key role in the planning, execution, and delivery of energy projects, ensuring that…
View JobGauteng: Dispatch Assistant/Forklift Operator posted by Phakisa Holdings
Job Title:Dispatch Assistant/Forklift OperatorReport to:OperationType:ContractorDuties and Responsibilities:Operating forkliftManaging dispatch...
View JobGauteng: Senior Food and Beverage Supervisor posted by Craven Cottage CC
Duties: Deliver a high-quality menu and motivate our staff to provide excellent customer service.Responsibilities include maintaining the restaurant’s...
View JobGauteng: Technical Field Specialist posted by GAP Consulting
Minimum Requirements:Must have a minimum of 3 years experience as a Field Service Technician | Implement Technician in the Agricultural…
View JobWestern Cape: Junior HR Manager posted by GAP Consulting
Minimum Requirements:Minimum of 5 years of experience in Human ResourcesBCom in Human Resource Management or a Diploma in a related…
View Job
Browse Employers
Job Alerts