Menu Close

Johannesburg: Client Relationship Manager

Advertisement



Job Description

Minimum Requirements: Grade 12 or a relevant NQF Level 4 qualification. A minimum of 23 years experience in client relationship management, customer service or digital engagement. Proficiency in CRM systems and digital communication tools. Experience managing client feedback and online engagement platforms. A sales or target-driven background will be advantageous. Proficiency in Microsoft Office Suite. Roles and Responsibilities: Client Engagement: Maintain consistent communication with clients through multiple platforms to ensure a seamless experience across their journey. Conduct structured follow-ups at various touchpoints to enhance satisfaction, retention, and loyalty. Engage with clients who have completed their journey to promote long-term satisfaction and potential re-engagement. Relationship Development: Identify opportunities for additional client support, cross-selling, or referrals. Collaborate with internal teams to resolve client concerns quickly and professionally. Manage and respond to client feedback to identify areas for improvement and innovation. Reporting & Insights: Track engagement metrics and prepare detailed performance reports for management review. Provide data-driven insights to improve the client experience and optimise retention strategies. Operational Excellence: Support marketing and communications initiatives through client insights and feedback. Contribute to continuous process improvements to enhance overall client service delivery. Ensure all interactions align with company policies, service standards, and ethical practices. Closing Date: Submissions for this vacancy will close on 21 October 2025 however, CVs may still be submitted until 13 November 2025. Please Note: Thank you for submitting your CV to Marvel Placement Consultants. We value your application and strive to respond to each applicant. However, should your application be successful, we will be in contact with you. If you do not hear from us within two weeks of application, please consider your application unsuccessful. We will, however, keep your details on our database for future opportunities. PoPI Act: Marvel Placement Consultants adheres to the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states that “Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive.”
View Job  Sandton: Service Controller posted by Daisy JHB (Pty) Ltd



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Learn the common software and tools used in your industry - stay current with technology.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town: Financial Manager posted by Hire Resolve

Jobs in Cape Peninsula October 22, 2025

Hire Resolve's client in the manufacturing industry is seeking a a Financial Manager to join their team which is located…

View Job  Johannesburg: Customer IT Support Agent (6 months contract) posted by Isilumko Staffing
View Job

Cape Town: Financial Manager posted by Hire Resolve

Jobs in Cape Peninsula October 22, 2025
Accounting Hire Resolve Other Finance

Hire Resolve's high esteemed client in the automotive industry is seeking a leading financial manager operating in Cape Town, South…

View Job

Johannesburg: Credit Portfolio Analyst posted by Hire Resolve

Jobs in Central Johannesburg October 22, 2025
Accounting Hire Resolve Other Finance

Position Overview:Hire Resolve's client is seeking a highly skilled and analytical Credit Portfolio Analyst to join their Investment firm in…

View Job

Cape Town: Financial Administrator posted by Hire Resolve

Jobs in Cape Peninsula October 22, 2025
Accounting Hire Resolve Other Finance

Job Specification: Financial Administrator - Solar Industry - Cape TownJob Title: Financial AdministratorIndustry: SolarLocation: Cape Town, South...

View Job

Johannesburg: Middle Office Analyst – Mining Industry – R500K – R350K posted by Hire Resolve

Jobs in Central Johannesburg October 22, 2025
Accounting Hire Resolve Other Finance

A leading mining company has partnered with Hire Resolve to find a Middle Office Analyst to join their team in…

View Job

Cape Town: IT Audit Manager X2 – Financial services – R620K – R550K posted by Hire Resolve

Jobs in Cape Peninsula October 22, 2025
Accounting Hire Resolve Other Finance

One of Hire Resolve's clients are seeking IT Audit Supervisors to join their dynamic team at a global advisory firm.…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area