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Johannesburg: Contact Centre Agent (Travel – Cruise Line)

Contact Centre Agent (Travel – Cruise Line)

Posted on 2025-02-10

Category Sales

Location

Job Summary

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team. Qualifications and experience: Matric Travel and tourism diploma No less than 2 years` contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted upfront Required to work every alternative Saturday / certain public holidays Key skills: Communication Customer service Computer literate Disciplined Resilient Team player Organised Able to work under pressure Relationship building Key performance areas: Convert calls into sales Upselling First call resolution Conduct a customer needs analysis After sales support Respond to guest emails and calls Assist guests with booking online and web queries Assist with staff training

Contact Centre Agent (Travel – Cruise Line) position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-10 in the Sales category

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