Johannesburg: Contact Centre Manager posted by EMPIRE RECRUITMENT

Job Purpose: The Supervisor is responsible for managing the team`s daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targ

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1 years in a Team Lea

1 - 2 years` experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating

We know it takes a special magic to thrive in the high-pressure and customer-focused contact centre environment. Are you the dynamic leader with a passion for driving exceptional customer service and operational excellence were hunting for? Our well-establ

To oversee and manage the day-to-day operations of the sales and service contact center, ensuring excellent customer service delivery, efficient handling of sales inquiries, and effective coordination with internal departments to meet business objectives.

Proven experience in outbound / telesales contact centre work preferred. Contact Centre Agent - Tele Sales position available in Gauteng, Sandton. This job position was posted by ManPowerHR. The job has been posted as a free ad on 2024-12-22 at 04:00:03 i

1 - 2 years` experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating mode

Job Purpose:The Supervisor is responsible for managing the team`s daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targe

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Le

A vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department based in Claremont (Cape Town). This position is to start 1 February 2025. Shortlisting for the role has commenced.Applicants must have

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsib

Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.Core Jo

Grade 12 with a Bachelor`s in Business Management7 years` experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (In

The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and

Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 20h00Saturday & Sunday: 09

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stake

MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre

MatricB Com Business Management or equivalentContact Centre Certification 6-7 years` experience in a contact / call centreUnderstand call centre technologiesTravel and Tourism industry advantageousCoachingStable track record managing contact centre of over

Responsibilities:Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutionsQualifications:MatricDegree or similar qualification and/or experienceStrong communicati

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to

Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professionally and articulately. Must be able to present benefits/opportunities of the sales or service in an effective manner. Identify and respond

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls wh