Johannesburg: Customer & Dealer Support Specialist

A leading organisation in the Construction and Forestry sector is looking for a technically strong, relationship-driven Customer & Dealer Support Specialist to support dealers, improve service performance, and strengthen customer loyalty. Key Responsibilities: Build and maintain strong dealer relationships and support their technical capabilities. Drive initiatives that improve service performance, partner profitability, and overall customer satisfaction. Lead technical training programmes and manage dealer engagement. Support customer retention initiatives to increase uptime and equipment lifetime value. Resolve technical and performance concerns; collaborate with factories on root-cause solutions. Set customer support targets for partners and ensure consistent communication. Administer warranty processes and Product Improvement Programs (PIP). Travel frequently to dealers and customer sites. Work closely with Sales, Aftermarket, and Factory teams to align service standards. Ensure compliance with policies, procedures, and regulatory codes. Requirements: Qualified Diesel Mechanic or Earthmoving Technician. Proven field experience in Construction & Forestry. Strong technical knowledge and relationship-building skills. Excellent communication, problem-solving, and decision-making abilities. Strong planning and organisational skills. Customer and dealer loyalty-building experience. Strong solution-orientation and ability to analyse customer challenges. Excellent computer skills and time management. Solid understanding of industry needs. Earthmoving Trade Qualification or equivalent.