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Johannesburg: Customer Service Agent – Online Gaming/Gambling posted by Profession Hub

Date 2024-04-13
Job Title Customer Service Agent – Online Gaming/Gambling
Employer Profession Hub
More Information
Salary 0
Category Professions
Location Gauteng
/ Johannesburg

Job Summary


We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
The candidate should have a deep desire to help and forge strong relationships with our clients.
The ideal candidate will report directly to the Team Leader and Customer Service Manager.

Key Duties and


  • Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
  • Apply techniques to convert new registrations and then maintain client retention.
  • Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
  • Work day and night shifts (6am – 6pm & 6pm – 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
  • Communication with clients is via email, phone, and chat.

Minimum Education and Experience required:

  • Preferably a tertiary education.
  • Minimum of 5 years within a call centre environment including night shifts.
  • Knowledge of customer service principles and practices.
  • Numeric, oral, and written language applications (30+ wpm).
  • Excellent relationship building skills.
  • Psychological analysis ability.
  • Strong negotiation skills.

Key Competencies to Succeed:

  • Vibrant and Passionate.
  • Proactive and self-motivated.
  • Good team spirit.
  • Adaptability.
  • Attention to detail and accuracy.
  • Ability to work well under pressure.

Desired Skills

  • Customer Service Agent
  • Customer Service Principles
  • Customer-oriented
  • Promoting
  • Outbound calls
  • Client retention
  • Customer relationships
  • Negotiation skills
  • Fluent in English
  • Strong sales background

Should you not get a response to say that you are unsuccesful please know that the outcome of your application will remain pending, seeing that this is an ongoing process.

Customer Service Agent – Online Gaming/Gambling position available in Gauteng, Johannesburg. This job position was posted by Profession Hub. The job has been posted as a premium ad on 2024-04-13 at 13:03:13 in the Professions category

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