Customer Support Agent
Posted on 2025-03-29
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Provide exceptional customer service via digital platforms, ensuring queries and complaints are resolved efficiently.
- Conduct customer verification and compliance checks.
- Investigate complex issues and if necessary, escalate to the appropriate internal teams.
- Use critical thinking to spot trends, potential fraud patterns, and customer pain points.
- Maintain a high level of technical savviness to assist customers with app-related issues and banking technology.
- Work in shifts (08:00-18:00 or 12:00-21:00), including weekend rotations (one weekend every four to five weeks, with a corresponding Thursday and Friday off).
- Collaborate with the team in a hybrid work environment, attending in-office meetings once a week.
- Bachelors degree preferred but not required (consideration for strong candidates with relevant experience).
- Experience in customer service, hospitality, or compliance preferred.
- High emotional intelligence and ability to read customer needs effectively.
- Strong critical thinking and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and adapt to a fast-paced startup environment.
Customer Support Agent position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-03-29 at 16:10:17 in the It Computer category
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