Menu Close

Johannesburg: Customer Support Manager

Customer Support Manager

Posted on 2025-04-17

Salary 1320000
Category Sales
Location Gauteng  /  Johannesburg

Job Summary

Our well-established client in the mining industry is looking for a Customer Support Manager to join their team KEY RESPONSIBILITIES: Business Development Maintain strong customer relationships (CRM) with the installed base and proactively identify new business opportunities. Promote and market new products and services to existing customers, ensuring alignment with their needs. Monitor and summarise competitor activity at key customer sites, providing insights to strengthen market position. Contracts Management Negotiate mutually beneficial spares and service contracts, ensuring long-term business sustainability while aligning with pricing and margin expectations. Communicate and manage price escalations and adjustments for spares, ensuring transparency with customers. Customer Satisfaction & Performance Tracking Maintain and update customer satisfaction records related to products and services. Record and resolve customer complaints, ensuring timely and effective closure. Organise and lead technical meetings to address customer concerns and drive service improvements. Continuously measure customer satisfaction and implement initiatives to achieve year-on-year improvements. Sales & Key Account Management Maintain an up-to-date database of key customer contacts, documenting their feedback on equipment and services. Track and manage equipment installed at each customer site. Ensure optimal equipment performance through proactive spare parts supply and service support. Educate customers through detailed explanations, training sessions, or demonstrations of products and services. Gather customer operational data and establish equipment benchmarks to optimise service offerings. Obtain customer planning information (e.g., shutdown schedules) to anticipate service and supply needs. Identify and communicate new business opportunities for spare parts, service support, and new equipment, working collaboratively with relevant departments to drive sales and customer satisfaction. Forecasting & Budgeting Oversee and manage spares demand forecasts, aligning with new equipment requirements in collaboration with the Customer Support Internal Sales Manager. Prepare and manage the spares sales budget for key customers, ensuring alignment with business objectives. Internal Operations & Team Development Maintain accurate and comprehensive customer records to support decision-making and strategic planning. Develop and implement a Key Account Management (KAM) strategy to strengthen customer relationships and drive business growth. Maintain and continuously improve on the CRM system and foster relationships with key departments i.e., Capital Equipment Sales (CES), Engineering, Product Support. Ensure continuous learning and professional growth for all Customer Support (CS) Consultants, fostering a high-performance team. Maintain a high level of technical knowledge on equipment and support processes to enhance service delivery. Submit weekly activity reports and forecasts, ensuring alignment with business and sales objectives. Maintain and optimise the customer visitation strategy and schedule, with weekly activity tracking and adherence to the plan. MINIMUM REQUIREMENTS National Diploma or Degree in Mechanical Engineering or related field Minimum of 58 years in customer support, technical service, or aftermarket roles in the mining or heavy equipment industry. Strong understanding of crushing, sorting, and materials processing equipment. Proven experience in managing teams and dealing with customers in technical environments Good computer skills. High level of capability in Excel, Access, Power BI an advantage REQUIRED SKILLS: Excellent communication skills Strong administrative skills Ability to work under pressure Self-motivated Own transport / valid drivers license Time management skills Ability to meet deadlines Ability to work independently Excellent presentation skills Knowledge of Mining Industry (beneficial) Adaptability Strong inter-personal skills Stress management Assertiveness Technical aptitude Willing and able to travel locally and internationally

View Job  Gauteng: Investment Associate (6 Month Fixed-Term Contract) posted by Six Sense Consulting

Customer Support Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-04-17 in the Sales category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Customer Service & Post-Sale Support – Permanent Post posted by Right Kareer

In this position you`ll be responsible for overseeing the sales operations of a company, providing guidance, and ensuring the sales team meets its targets. Here`s a typical job description for each role.Key Responsibilities:Team Management: Lead and motiva


View Job
Customer Service & Post-Sale Support – Permanent Post

Cape Town: Customer Support Manager – Entry Level posted by Right Kareer

You`ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You`ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make the


View Job
Customer Support Manager – Entry Level

South Africa: Customer Support/Account Manager

Customer Support / Account Manager Location: Remote (Johannesburg or Cape Town) Salary: R18,000 R23,000 per month Working Hours: UK Hours (8AM4PM or 9AM5PM) We are looking for a proactive and reliable Customer Support / Account Manager to join our growing


View Job
Customer Support/Account Manager

Johannesburg: Customer Care Support Agent

Job Description: Manage high volumes of incoming and outgoing calls, WhatsApp messages, and emails. Build and maintain sustainable relationships and trust with customers through clear, empathetic, and effective communication. Provide appropriate solutions


View Job
Customer Care Support Agent

Somerset West: Customer Support Consultant (Pos24302)

Customer Support Consultant (POS24302) Somerset West R 20 000 to R 25 000 per month (negotiable depending on your experience) Requirements: Training/ Educator or Consulting experience Bachelor`s Degree in Accounting or at least 3 years of bookkeeping exper


View Job
Customer Support Consultant (Pos24302)

Johannesburg: Customer Support Manager – Engineering Processing Equipment

Minimum requirements for the role: A national diploma or degree in mechanical engineering or related field is essential for this role. Previous experience having worked within a customer support, technical service, or aftermarket role within the mining or


View Job
Customer Support Manager – Engineering Processing Equipment

Kempton Park: Mine Customer Support Engineer – Power Bi ( Crushers, Processing & Materials Handling

Mine Customer Support Engineer – Power BI ( Crushers, Processing & Materials Handling, Kempton Park, R110 ctc Dipl/Degree - Mechanical Engineering 8 years exp Customer Support Technical services Aftermarket roles 8 years Mining / Heavy Industry exp Exp C

View Job  Johannesburg: C# Developer posted by Goldman Tech

View Job
Mine Customer Support Engineer – Power Bi ( Crushers, Processing & Materials Handling

Johannesburg: It Field Engineer/Customer Support Engineer (L2)

The role: Build, install, and configure workstations, servers, networking devices and cloud services Troubleshooting hardware, OS, and Software related issues on workstations and servers Server management and desktop support (365 Tenant, Admin centre and s


View Job
It Field Engineer/Customer Support Engineer (L2)

Johannesburg: Customer Support Manager

Our well-established client in the mining industry is looking for a Customer Support Manager to join their team KEY RESPONSIBILITIES: Business Development Maintain strong customer relationships (CRM) with the installed base and proactively identify new bus


View Job
Customer Support Manager

Pretoria: Customer Support Agent

Minimum requirements: Matric essential. 12 years experience in a customer support or service-related role. Strong admin and communication skills (verbal and written). Customer Support Agent position available in Tshwane, Pretoria. This job position was pos


View Job
Customer Support Agent

South Africa: Customer Support Specialist – Payments & Transaction Monitoring

ENVIRONMENT: Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as


View Job
Customer Support Specialist – Payments & Transaction Monitoring

Johannesburg: Customer Care Support Agent – Commercial Trucks (Kempton Park, Johannesburg)

Requirements: Matric Minimum 2 years experiences in similar role Code 8 licence Technical background in the motor industry will be an advantage By submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reas


View Job
Customer Care Support Agent – Commercial Trucks (Kempton Park, Johannesburg)

Cape Town City Centre: It Field Engineer/Customer Support Engineer (L2)

The role: Build, install, and configure workstations, servers, networking devices and cloud services Troubleshooting hardware, OS, and Software related issues on workstations and servers Server management and desktop support (365 Tenant, Admin centre and s


View Job
It Field Engineer/Customer Support Engineer (L2)

Durban: It Field Engineer/Customer Support Engineer (L2)

The role: Build, install, and configure workstations, servers, networking devices and cloud services Troubleshooting hardware, OS, and Software related issues on workstations and servers Server management and desktop support (365 Tenant, Admin centre and s


View Job
It Field Engineer/Customer Support Engineer (L2)

Ekurhuleni: Customer Support Manager

Minimum Requirements Matric National Diploma / Degree (advantageous) Valid Drivers License & Own Vehicle 5 - 8 years in customer support, technical service, or aftermarket roles in the mining industry Proven experience in managing teams and dealing with cu


View Job
Customer Support Manager

Johannesburg: Head Of Customer Support (Medical Aid/Insurance / Healthcare) posted by Isilumko Staffing

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support.Qualifications:MatricMBA10 - 15 years` work experience within healthcare / medical i

View Job  Vereeniging: Diesel Mechanic posted by Midvaal Recruitment

View Job
Head Of Customer Support (Medical Aid/Insurance / Healthcare)

Johannesburg: Head Of Customer Support – Healthcare posted by Isilumko Staffing

Head of Customer SupportAbout the Role:We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing c


View Job
Head Of Customer Support – Healthcare

Johannesburg: Head Of Customer Support posted by Isilumko Staffing

Head of Customer SupportAbout the Role:We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing c


View Job
Head Of Customer Support

Somerset West: Customer Support Consultant posted by Arvo

Job title: Customer Success ConsultantOur client, based in Somerset West, is on the lookout for a dynamic and customer-focused Customer Support Consultant to join their team. The ideal candidate will be responsible for providing top-notch customer support,


View Job
Customer Support Consultant

Johannesburg: Customer Service Agent €“ Credit Card Support (3-Months Contract) posted by Isilumko Staffing

Are you passionate about delivering exceptional customer service in the banking industry? Were looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:Handle inc


View Job
Customer Service Agent €“ Credit Card Support (3-Months Contract)

Stellenbosch: Customer Support Agent (Ch1030) posted by Capital H Staffing and Advisory Solutions

Our client, who developed a financial wellness and inclusion platform that allows employees early access to already earned wages, is looking for Customer Support Agents.The ideal candidate will be responsible for providing exceptional customer service, res


View Job
Customer Support Agent (Ch1030)

Secunda: Customer Support Representative posted by Telebest

Grade 12 or equivalentQualification in sales an advantage3 years` experience in a similar role / environmentMobile Crane industry essentialSite surveys, evaluate the client`s on-site requirementsQuotationsCredit application / Vendor applicationsNew busines


View Job
Customer Support Representative

Cape Town: Tech Support Customer Service Representative posted by CallForce

Key ResponsibilitiesIdentify and respond to the customers needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relev


View Job
Tech Support Customer Service Representative

Boksburg: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Johannesburg: Customer It Support Agent (6 Months Contract) posted by Isilumko Staffing

**Join Our Team as a Customer IT Support Agent/Front Desk Support!**Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We`re seeking a talented individual to join our team as a Customer IT Sup


View Job
Customer It Support Agent (6 Months Contract)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Gauteng

More Jobs in Your Area