Customer Support Team Lead
Posted on 2025-03-29
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Lead, mentor, and manage a team of Customer Support Agents, ensuring high performance and engagement.
- Implement structure and process improvements to enhance team efficiency.
- Provide training and ongoing development to team members.
- Monitor customer interactions to maintain service excellence and compliance.
- Handle escalations and complex customer queries.
- Ensure shift scheduling, attendance, and workload distribution are managed effectively.
- Foster a culture of accountability, critical thinking, and problem-solving within the team.
- Work closely with senior management to align team objectives with Institution goals.
- Minimum 3 years of experience in a leadership role within customer support, banking, or a related field.
- Proven ability to implement structure and enforce boundaries while maintaining a positive work environment.
- Knowledge of IT systems and banking applications is an advantage.
- Must be adaptable and able to work in a fast-paced, startup environment.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making skills.
- High emotional intelligence with the ability to manage team dynamics effectively.
Customer Support Team Lead position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-03-29 at 16:10:17 in the It Computer category
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