Date | 2024-10-11 |
---|---|
Job Title | Customer Technical Support |
Employer | More Information |
Salary | Annually |
Category | Engineering |
Location |
Gauteng / Johannesburg |
Job Summary
Qualifications: – Matric Certificate & Tertiary qualification in Sales / Marketing / Packaging / Supply Chain / Mechanical or Industrial Engineering is essential. Job
Requirements:
– 5 years technical experience in a FMCG or packaging environment is required. – Experience in Corrugated manufacturing will be advantage – Must be results-orientated. – Competitive by nature. – Customer focussed. – Able to perform under pressure. – Have good organisational ability. – Must be computer literate Your key responsibilities will be: – Manage the Customer Complaint Handling (NCR) system including registering, issuing, investigation, visits, corrective/preventative actions, reports and feedback to customers, and daily and weekly reporting. – Customer Technical Support, including Technical visits, Customer production line liaison, Technical Market Watch (product value chain) and Product optimization – Customer Trials Manage trials on-site, consolidate information between sales and production, ensure the trial runs as efficiently and effectively, liaise with customers, and sign-off new jobs. – Benchmarking understand what competitors are doing in the market and how we compare – Product optimisation and development. – Paper optimisation assist with projects to rationalise, optimise and improve paper costs – Ensure that you operate within the “Safety rules to live by” at all times. – To comply with all the quality, safety, environmental, and legal procedures within the parameters of the companys management systems. – To adhere to all legal and lawful instructions from your immediate superiors.
Customer Technical Support position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-10-11 in the Engineering category
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