Johannesburg: Department Manager – Electricity and Plumbing / Tools posted by Sotina Recruitment

Purpose of the role Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of Department Lead and support a team of sales consultants. Be a player in the development of collective performance. Share information and facilitate communication within the team. Develop the team to meet strategic business objectives. Manage daily sales and customer relations. Build and implement the Business Action Plan of the department. Introduce efficiency, improvement measures for an optimal return and stakeholder value. Ensure the day-to-day management of the department is to respect the customer promise. Coordinate and contribute to the sales activities in store. Ensure quality customer relationship (internal and external). Develop and update own skills and knowledge. Assume leadership role on behalf of the HOD when the HOD is not available. Participate in teamwork to ensure quality service and productivity of the store. Ensuring optimal staff is available for delivering excellent customer service to all customers. Ensuring all stock is priced and displayed correctly. Training and development of staff members.