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Johannesburg: Digital Servicing Agents x 133

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Job Description

Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africas largest and most trusted banking institutions. This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment all while delivering exceptional service quality. 🔹 About the Role As a Digital Support Agent , you will be the first point of contact for premium business banking clients across digital platforms. You will manage inbound and outbound customer engagements, troubleshoot advanced technical issues, and ensure each interaction reflects the banks world-class service standards. 🔹 Key Responsibilities Handle inbound and outbound customer calls professionally. Resolve customer queries and provide accurate, reliable information. Troubleshoot complex technical and digital banking platform issues . Guide clients through system navigation, digital access, and transactional processes. Maintain a high level of customer satisfaction and uphold service quality standards. Update customer records and escalate complex issues where necessary. Work toward achieving performance targets, KPIs, and SLA requirements. Ensure compliance with all internal controls and banking regulations. 🔹 Minimum Requirements (Non-Negotiable) Matric / Grade 12 NQF Level 5 certificate (Not negotiable) 23 years experience in a banking call centre environment , supporting high-profile or business banking clients Strong communication and problem-solving skills Ability to work under pressure in a high-volume, fast-paced environment Demonstrated ability to handle complex troubleshooting support

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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