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Johannesburg: Front Office Agent posted by Deka Minas (Pty) Ltd

Front Office Agent

Posted on 2025-02-07

Job Summary

A Front Office Agent is the first point of contact for guests, responsible for delivering an exceptional luxury hospitality experience. This role involves welcoming guests, handling check-ins and check-outs, managing reservations, and assisting with guest requests to ensure a seamless and personalized stay. The ideal candidate should exhibit professionalism, efficiency, and warmth while upholding the highest standards of customer service.

Key

Responsibilities:

1. Guest Services & Reception

  • Greet guests with a warm, professional, and friendly demeanor.
  • Ensure smooth and efficient check-in and check-out procedures.
  • Provide personalized guest services, catering to VIPs and returning guests.
  • Anticipate guest needs and handle special requests and preferences promptly.
  • Assist with luggage arrangements and transportation requests.

2. Reservations & Front Desk Operations

  • Manage room reservations, modifications, and cancellations efficiently.
  • Maintain up-to-date knowledge of room availability, rates, and special offers.
  • Ensure guest profiles and preferences are accurately recorded in the system.
  • Process payments and ensure accurate billing for guests.

3. Communication & Coordination

  • Serve as the main point of contact for guests, handling inquiries professionally.
  • Provide accurate information about hotel services, local attractions, and events.
  • Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
  • Ensure smooth handovers between shifts with detailed reports.

4. Complaint Handling & Problem Resolution

  • Address guest concerns with professionalism and efficiency.
  • Take ownership of issues, offering immediate resolutions or escalating when necessary.
  • Follow up with guests to ensure satisfaction and enhance their overall experience.

5. Administrative & Compliance Responsibilities

  • Ensure compliance with hotel policies, procedures, and safety regulations.
  • Maintain confidentiality of guest information and financial transactions.
  • Follow security procedures, including verifying guest identities during check-in.
  • Keep accurate records of guest interactions, feedback, and incidents.

Front Office Agent position available in Gauteng, Johannesburg. This job position was posted by Deka Minas (Pty) Ltd. The job has been posted as a premium ad on 2025-02-07 at 13:02:55 in the Tourism Hospitality category

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