Johannesburg: Functional Consultant: Credit & Collections posted by Dina Gates Recruitment

About the Role

We are seeking a highly skilled and motivated Credit and Collections Functional Consultant to join our team to provide expertise in the implementation, customization, and support of credit and collections software solutions.

Key Responsibilities

• Provide expertise in the implementation, customization, and support of credit and collections software solutions.
• Engage with customers to review and analyse their requirements, determine operational objectives and document the business requirement specifications.
• Scope the solution and translate the business requirements into detailed functional specifications indicating software development and configuration requirements, inclusive of workflow diagrams.
• Facilitate and conduct walk-throughs of the requirement specification with the customer and development team.
• Configure and/or perform a comprehensive quality assessment of the solution.
• Provide input into effort estimates and test scenarios for QA testing.
• Provide day-to-day functional support.

Requirements

• 7 – 10 years of experience in the IT environment
• Financial services industry knowledge
• Ability to effectively communicate with customers to understand their business requirements
• AWS knowledge
• Complete understanding of the SDLC (Software Development Life Cycle)
• Debt collection processes
• Excellent analytical skills
• Excellent problem-solving skills
• Familiarity with Agile methodology
• Proficiency in Google Suite, JIRA, SAP SOLMAN (Solution Manager), and other relevant software applications
• Strong understanding of application development
• Understanding of relational database and client-server concepts

Qualifications

Relevant financial tertiary qualification

Soft Skills

• High level of English proficiency (verbal and written)
• Strong presentation skills
• Conceptual thinker with logical and critical problem-solving style and approach
• Attention to detail and accuracy in data entry, record-keeping, and document preparation
• Ability to work independently with minimal supervision and collaborate effectively in a team environment
• Ability to multitask, be flexible, and have the ability to prioritise with a sense of urgency and work under pressure to tight deadlines, which includes the possibility of working over weekends and outside of office hours
• Customer service-oriented
• Strong sense of ownership and accountability
• Ability to work within a team and independently