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Johannesburg: Head Of Customer Service posted by Fempower Personnel

Date 2024-11-02
Job Title Head Of Customer Service
Employer Fempower Personnel
More Information
Salary 0
Category It Computer
Location Gauteng
/ Johannesburg

Job Summary

Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Heads core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team.

The Key Responsibilities for this Role Include

  • Supervision of day-to-day operations in customer services department
  • Providing Training to new hires and continuous performance management
  • Managing cost and efficiency
  • Troubleshoot customer tech related queries and liaise with technical department
  • Manage packing and distribution
  • Monitor daily transactions within the system
  • Create effective customer service procedures, policies and standards and management thereof
  • Assist product development team with customer in mind
  • Messaging support using Zendesk and Fresh-Chat

Qualification

  • Degree within Business Management, Information Systems or related field

Experience

  • 6+ years experience managing a team within the customer service industry including messaging support
  • 6+ years experience in the FinTech / Financial Industry with in-depth understanding of trends and technologies/systems
  • Knowledge of KYC Processes and Transaction Monitoring
  • Omnichannel Messaging software experience Zendesk / Fresh-Chat
  • Analytical and Systematic

If you are interested in this opportunity, please apply directly.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

Head Of Customer Service position available in Gauteng, Johannesburg. This job position was posted by Fempower Personnel. The job has been posted as a premium ad on 2024-11-02 at 13:09:03 in the It Computer category

Click Go Apply to apply online!


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