Menu Close

Johannesburg: Head: Service Delivery: Job Architecture, Organisational Design And Strategic Workforce Planning

Date 2024-10-04
Job Title Head: Service Delivery: Job Architecture, Organisational Design And Strategic Workforce Planning
Employer
More Information
Salary
Category It Computing Software
Location Gauteng
/ Johannesburg

Job Summary

Role Purpose: In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and process improvements, technology enablement, ensuring exceptional employee experiences across these critical HR areas. Key

Responsibilities:

As Head of Service Delivery, you will lead the JA, SWP, and OD execution, ensuring the alignment of service delivery with our product vision to achieve efficiency and workforce excellence. You will define servicing requirements across workforce segments, co-create and enable the service delivery model and channel strategy in partnership with Product Owners and the Head Service Delivery, and translate services into service design and cataloguing. Your role will involve managing end-to-end service delivery of JA, SWP, and OD initiatives, providing advisory, support and insights based on historical, current, and predictive analytics, and implementing continuous improvement initiatives through data analytics, automation, process re-engineering, system enhancements, RPA, and Machine Learning. You will be responsible for formulating Service Management standards, processes, and enablement measures, as well as supporting the integration of specific products and services across the JA, SWP, and OD value chain. Additionally, you will lead exceptional case management, advocate for service delivery solutions, and co-create experience maps and journeys with colleagues to deliver next-practice processes and technologies. Qualifications and Experience Bachelor’s Degree in Business Psychology. Master’s degree preferred. 10 years in JA, SWP, and OD domain shared services with a proven track record in customer service, digital service delivery, service management, service cataloguing, and process reengineering. Strong interpersonal skills with the ability to build relationships and drive change. Expertise in Job Architecture, Strategic Workforce Planning, and Organisational Design. Proficiency in scaled agile methodologies and project/programme management and different JA, SWP and JA technologies / tools / systems. Behavioral Competencies Global Acumen Business Savvy Establishing Strategic Direction Operational Decision Making Persevere for Results Compelling Communication Driving Execution Driving Innovation

Head: Service Delivery: Job Architecture, Organisational Design And Strategic Workforce Planning position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-10-04 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

View Job  Johannesburg: Software Development Manager posted by Telebest

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Edenvale: Head Of Opreations – Fmcg posted by Leonie Sussens c.c.

Head of Oprations - EdenvaleMechanical/Industrial Engineering degree5 years relevant experience in FMCG Call Leonie Leonie Sussens c.c. Head Of Opreations - Fmcg position available in Gauteng, Edenvale. This job position was posted by Leonie Sussens c.c..


View Job
Head Of Opreations – Fmcg

Kempton Park: Sous Chef / Head Chef – Vip Lounge Is Hiring posted by Par-Avion Exclusive Catering

Aspire OR Tambo International Airport is hiringSenior Sous ChefPassionate, talented and experienced sous chef required. Tremendous career opportunity for dedicated candidateGrade 12 or equivalentTraining at a culinary school is mandatory.Should have a va


View Job
Sous Chef / Head Chef – Vip Lounge Is Hiring

Johannesburg: Senior Head Of Advisory posted by Construct Executive Search

Applicants must have the following requirements:Must have a Bachelor`s Degree in Finance, Economics, Business, or Development Finance or EngineeringMust have 8-10 years of experience in Management Consulting, and Commercial BankingMust have experience in p


View Job
Senior Head Of Advisory

Johannesburg: Head Of Pricing posted by AtripleA recruitment & temps

Job Description: We are a leading commercial risk specialist in Southern Africa, dedicated to proactive risk management and superior customer service. Partnering with customers and brokers, we enhance risk profiles across the continent through informed ris


View Job
Head Of Pricing

Springs: Workshop Quality Control Required posted by Ahead

Workshop Quality Control Required5 years Workshop ExperienceOwn TRANSPORTDoes know about welding(It comes with a lot of paperwork)Had Mathematics on school as a subjectNeeds to have a matric certificate To start working immediatelyArea that can apply: Spri


View Job
Workshop Quality Control Required

Springs: Cnc Milling And Lathe Operator/Programmer Machinist Required posted by Ahead

Must be able to design the required machine path and set the machine.Own transportCan speak Afrikaans and or EnglishAreas that can apply: Delmas/Devon/Springs/NigelPlease send CV to: Ahead Cnc Milling And Lathe Operator/Programmer Machinist Required posit


View Job
Cnc Milling And Lathe Operator/Programmer Machinist Required

Johannesburg: Head Of Corporate Actuarial

Job Title: Head - Corporate Actuarial Work Location: Parktown, Johannesburg Employment Type: Permanent, On-site DUTIES AND RESPONSIBILITIES: 1. Management of the actuarial function: Oversee both the actuarial teams working on the COID business as well as t


View Job
Head Of Corporate Actuarial

Cape Town City Centre: Head Of Fraud

Our client is seeking a skilled Head of Fraud to lead the development and execution of a comprehensive fraud prevention strategy within their Fintech organisation. The ideal candidate will have extensive experience in fraud detection and prevention, with a

View Job  Johannesburg: Senior Java Developer posted by Hire Resolve

View Job
Head Of Fraud

Boksburg: Head Of Health & Safety

The overall purpose of this position is to ensure that all national site-specific Heath & Safety requirements are adhered to and that the client`s needs are always efficiently and professionally met. The position entails the development and installation of


View Job
Head Of Health & Safety

South Africa: Assistant Head Guide

Requirements: FGASA Level 2 and Full Trails Guide minimum, essential. ARH and Rifle Proficiency, First Aid Level 2, Drivers License and PrDP. Previous experience as Senior Guide or Assistant head Guide. Knowledge of planning, budgeting, and departmental ad


View Job
Assistant Head Guide

Johannesburg: Head Of Land Transport South Africa

My client from an International Freight Forwarding Company is seeking a Head of Land Transport South Africa Manage and refine the transportation operations of the company Responsible for land transport both locally and cross border Experience in managing l


View Job
Head Of Land Transport South Africa

Durban: Head Of Sourcing

Key Responsibilities: Sourcing and Vendor Strategy Management: Participate in Strat-X and the development of the Group strategy, ensuring that sourcing plans and targets are appropriately represented and defined. Lead the development and institutionalisati


View Job
Head Of Sourcing

Johannesburg: Head Of Enterprise Architecture

Responsibilities: Team Management : Provide visionary leadership and foster a collaborative, innovative culture. Engage with executives and leaders to develop better enterprise frameworks. Mentor and coach solution architects, promoting professional growth


View Job
Head Of Enterprise Architecture

Midrand: Overhead Crane Technician

Desired Experience & Qualification 2 - 3 years minimum experience in a Crane Technician role working on Overhead cranes Trade tested: Millwright/ Electrician Matric/ N2: Engineering Working at Heights competency LTI Certificate will be beneficial but not e


View Job
Overhead Crane Technician

Cape Town City Centre: Head Of Regulatory Advocacy & Market Access (Remote)

We are seeking a highly experienced Head of Regulatory Advocacy & Market Access with a background in the pharmaceutical industry to lead our client`s regulatory strategy and advocacy efforts. This key leadership role will involve engagement with national a


View Job
Head Of Regulatory Advocacy & Market Access (Remote)

Johannesburg: Head Of Data (Remote)

Our client is seeking a highly skilled and experienced Head of Data to lead and manage all data-related aspects of clinical trials and research operations. The successful candidate will have expertise in Redcap, Data Analysis, and the management of Clinica


View Job
Head Of Data (Remote)

Johannesburg: Head Of Communications (Remote)

Our client is seeking a dynamic and experienced Head of Communications to lead and manage all internal and external communication strategies. The successful candidate will play a crucial role in shaping the company`s public image, fostering strong relation


View Job
Head Of Communications (Remote)

Johannesburg: Head Of Project Management (Remote)

Our client is seeking a dynamic and experienced Head of Project Management to lead and manage clinical, pharmaceutical, or research programs. The successful candidate will oversee project teams, ensuring timely and successful delivery while providing leade

View Job  Centurion: Invoicing And Dispatch Manager - Min 3 Year Experience posted by Honeyfields

View Job
Head Of Project Management (Remote)

Queenstown: Head Of Sales (Queenstown-Ec)

Are you a results-driven sales leader with a track record of driving business success in a high-pressure environment? We are seeking a dynamic and resilient Head of Sales to join our dairy company. This is a senior management role where you will be respons


View Job
Head Of Sales (Queenstown-Ec)

Durban: Head Of Human Resources

We seek an experienced and driven Head of Human Resources to take their HR Division to the next level, lead our human resources initiatives and contribute to the success of our organisation. This role offers the opportunity to continue to drive positive ch


View Job
Head Of Human Resources

Johannesburg: Head Of Pricing

Key Tasks and Accountabilities General This role reports into the Chief Underwriting Officer and is responsible for pricing across the Clients Broker Distribution, Specialist Insurance and 1 neighbouring country entity, with some governance pricing review


View Job
Head Of Pricing

Stellenbosch: Product Head: Data And Analytics (Ch1053)

Our client in the banking industry is looking for a Product Head in their Data & Analytics to own the Channel Analytics stream. This role is responsible for providing strategic direction through establishing a data and analytics culture and capability for


View Job
Product Head

South Africa: Head Accountant (Tanzanian Locals Only)

Role`s Purpose: Responsible for Accounting and Financial Control, laws/regulations and policies, human resource management as well as employee relations. Experience & Qualification Criteria: Degree in Accounting/professional registration Financial analysis


View Job
Head Accountant (Tanzanian Locals Only)

South Africa: Head Lodge Accountant (Tanzanian Locals)

Role`s Purpose: Responsible for Accounting and Financial Control, laws/regulations and policies, human resource management as well as employee relations. Experience & Qualification Criteria: Degree in Accounting/professional registration Financial analysis


View Job
Head Lodge Accountant (Tanzanian Locals)

South Africa: Head Of Sales – Technology Skilling(Corporates – Africa|)

Responsibilities: Develop and implement a comprehensive sales strategy to achieve ambitious sales targets for Digital ` technology skilling programs across East Africa, South Africa, and Nigeria. Recruit, manage, and motivate a high-performing team of KAMs


View Job
Head Of Sales – Technology Skilling(Corporates – Africa|)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg

More Jobs in Your Area