Johannesburg: ICT Support Lead

Job & Company Description: Im looking for ICT Support Leads for both contract and long-term assignments with reputable clients across South Africa. These opportunities offer exposure to diverse ICT environments and the chance to manage support operations, lead teams, and implement best practices that drive service excellence. Partnering with me ensures a seamless recruitment process, connecting you directly to roles where your expertise in technical support, systems management, and IT leadership will make a meaningful impact. If youre ready to advance your ICT career this is your opportunity to lead, innovate, and grow within well-established environments. Key Responsibilities: Oversee day-to-day support operations, ensuring SLA adherence. Provide advanced hardware, software, server, and network support. Troubleshoot and resolve escalated and complex ICT issues. Manage Active Directory, Microsoft 365, and user access. Perform system installations, configurations, and maintenance. Monitor system performance and ensure uptime of critical services. Oversee patching, backups, updates, and ICT security compliance. Maintain documentation, procedures, and IT asset registers. Support ICT projects, deployments, and infrastructure upgrades. Job Experience and Skills Required: Education: Relevant Degree, Diploma, or related qualification. ITIL Foundation will be advantageous. Experience: 47 years experience in ICT/IT Support. Minimum 2 years in a team lead or supervisory position. Strong troubleshooting and technical support experience. Advanced experience with Windows OS, Office 365, and Active Directory. Good understanding of virtualisation technologies (VMware or Hyper-V). Strong networking knowledge (DNS, DHCP, TCP/IP, VPN, Firewalls). Experience with backup solutions, security tools, and patch management. Nice to Have: Azure or AWS fundamentals. Apply now!