Job Description
About the Role
We are seeking a highly skilled IT Desktop Support Specialist to join our team in Johannesburg on a 6-month contract. As an IT Desktop Support Specialist, you will be responsible for delivering exceptional customer support by installing and providing training on electronic banking products on client computers and cash vault devices. You will work closely with clients to understand their needs and provide solutions that meet their requirements.
Key Responsibilities
- Install and configure electronic banking systems on client computers and cash vault devices
- Provide technical support and training to clients on electronic banking products
- Troubleshoot and resolve computer-related conflicts in a timely manner
- Conduct client courtesy calls, live runs, and follow-ups as per agreed-upon standards and timeframes
- Train clients on electronic banking profiles and product suites
- Maintain accurate records of all client interactions and update MIS daily
- Ensure compliance with relevant standards and policies to maintain operational confidentiality
Requirements
- 2 years minimum exposure in a Customer IT Support role/environment
- Advanced experience in contact centre specific technologies and data sets
- High-Impact Communication skills
- Building Trusting Relationships skills
- Marshaling Resources skills
- Sales Disposition skills
- Sustaining Customer Satisfaction skills
- Electronic banking systems knowledge
- Operating Systems proficiency
Qualifications
- Matric / Grade 12 / National Senior Certificate
Salary & Benefits
R 20,000 monthly salary
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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