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Johannesburg: IT Desktop Support Technician

Johannesburg: IT Desktop Support Technician

Posted on 2025-05-21 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Technical Support Responsibilities: Provide daily technical assistance to Group end-users. Troubleshoot and resolve hardware, software, and peripheral issues. Install, configure, and maintain computer systems, applications, and devices. Respond to and prioritize IT support tickets, ensuring efficient and timely resolutions. Set up new hardware and software for employees, ensuring proper configuration and usability. Perform routine maintenance on IT infrastructure, including software and firmware updates. Assist with IT asset management, including inventory tracking and procurement. Maintain a comprehensive inventory of hardware, software, and other IT assets. Install and configure essential software packages, such as operating systems, productivity suites, and company-specific applications. Conduct employee training on new technologies and best practices. Collaborate with the IT team to resolve complex technical issues. Support and maintain office network infrastructure, including Wi-Fi, VPN, and related systems. Document all support activities, resolutions, and processes for internal knowledge sharing. Monitor and manage CCTV systems. Server Administration & General IT Functions: Perform general IT administrative duties and maintain organized records. Ensure all IT-related costs remain within the allocated budget. Manage the IT fault reporting and tracking system. Provide technical support for desktops, printers, IP CCTV systems, VOIP phones, and PABX systems. Assist with the setup and relocation of user workstations. Conduct regular hardware inspections and maintain IT inspection logs. Manage system backups, antivirus updates, and disk space allocation. Oversee email and web hosting services. Support IT-related tasks during stocktakes. Respond to and resolve desktop support queries promptly. Generate reports on notable incidents and ongoing issues. Carry out additional ad-hoc IT tasks as needed. Minimum Requirements: Matric or equivalent qualification. Relevant IT certifications (e.g., CompTIA A, CompTIA N, Microsoft Certified IT Professional, or similar). At least 3 years of experience in IT support, help desk, and technical troubleshooting. Proficiency with ticketing systems (e.g., Freshdesk). Advanced experience in Microsoft Office applications. Data capturing and report writing skills. Valid Code 8 drivers license. Personal Attributes: Excellent problem-solving abilities with the capability to explain technical concepts to non-technical users. Strong verbal and written communication skills. Ability to work both independently and collaboratively in a fast-paced environment. Highly organized with strong attention to detail. Proficient in reading and writing in English.

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