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Johannesburg: IT Helpdesk Support posted by CallForce

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Job Description

About the Role

We are seeking a highly skilled IT Helpdesk Support professional to join our team at CallForce. As an IT Helpdesk Support specialist, you will be responsible for providing timely and efficient support to our employees with their IT-related queries and issues. You will also be expected to identify and escalate any deviations from standard procedures to the Head of IT, ensuring that all employees adhere to our IT protocols.

Key Responsibilities

  • Attend to tickets logged in a timeous and efficient manner
  • Support operations and other support services with helpdesk requests
  • Raise any deviations with the Head of IT
  • Ensure employees are adhering to IT protocols

Requirements

  • Strong communication and problem-solving skills
  • Ability to work well under pressure and manage multiple tasks simultaneously
  • Basic understanding of computer hardware and software systems

Qualifications

  • None required for this role

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

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To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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