RESPONSIBILITIES INCLUDE: Broker & Franchise Strategy Development & Implementation: • Collaborate with senior management to develop and execute a comprehensive broker and franchise strategy aligned with the company’s goals. • Design operational strategies to attract, onboard, and retain suitable brokers and franchises. • Set KPIs for growth, including broker recruitment and business volume targets, and monitor progress. Broker & Franchise Support & Engagement: • Develop processes in collaboration with internal teams (ICT, Insurance Operations) to provide seamless support to brokers and franchisees. • Create and maintain a comprehensive broker and franchise policy manual and ensure compliance. • Strengthen relationships with distribution teams to ensure maximum market reach and minimize channel conflicts. Sales Growth & Market Expansion: • Design growth strategies and tracking mechanisms to achieve sales targets. • Identify new market opportunities and implement expansion strategies for brokers and franchises. • Develop sales and marketing budgets and work closely with Broker Area Managers to resolve issues and maintain strong relationships. Franchise Development: • Lead the development and execution of a franchise growth strategy, identifying potential franchisees and managing the sales process. • Provide guidance and support to new franchisees, ensuring alignment with operational standards and brand guidelines. • Represent the company at industry events to promote the franchise opportunity and enhance brand visibility. Broker Development and Training: • Collaborate with the Learning & Development team to create broker training programs that enhance industry knowledge and business skills. • Develop mentorship programs and ensure brokers receive ongoing support from Area Managers and Broker Consultants. • Foster a strong relationship with brokers, ensuring their continued development and engagement. Compliance and Risk Management: • Regularly evaluate broker and franchise remuneration models and recommend improvements. • Implement compliance controls to ensure brokers are properly licensed and adhere to regulatory requirements. • Monitor brand standards and ensure all marketing and advertising materials are compliant with corporate identity guidelines Departmental and People Management • Manage and mentor a high-performance team of Broker Area Managers, ensuring they achieve sales targets and adhere to compliance standards. • Foster a culture of continuous learning, development, and high performance within the team. Client Relationship Management • Build and maintain a network of industry contacts to bring new opportunities into the business. • Develop and execute external communication and marketing programs to engage brokers and promote the company’s brand Job Requirements: • Relevant tertiary qualification (Business, Marketing, Insurance, or related field). • FAIS compliance (Must be registered as a Key Individual with the FSCA). • RE 1 certification. • Minimum of 5 years in insurance management, specifically with brokers or franchise networks. • Proven experience in sales strategy development, franchise management, and broker relationship management. • Strong knowledge of insurance legislation, compliance, and governance within the insurance sector. • Demonstrated ability to develop and execute broker development programs and training initiatives. • Experience with risk management, compliance controls, and brand standards within the industry. • Leadership experience in managing teams, fostering a high-performance culture, and driving business growth. • Strong analytical, planning, and problem-solving skills. • Excellent communication, interpersonal, and leadership skills. • Ability to build and maintain strategic relationships with brokers, franchisees, and industry stakeholders. • Strong knowledge of sales growth strategies, market expansion, and client relationship management. • Proficiency in Microsoft Office and CRM tools.
