Johannesburg: National Payment Sales Administrator – Lesaka (Fintech) posted by Lesaka Technologies

Were Hiring: National Payment Sales Administrator | Lesaka Hospitality, Midrand Are you a detaildriven, customercentric professional with a passion for delivering exceptional service and maintaining operational excellence? Join Lesaka, South Africas leading fintech and payment solutions provider, and play a key role in supporting our national Growth division. This is your opportunity to support the full Payment administration lifecycle, ensure seamless client experiences, and contribute to the efficiency of a fastpaced, high-performing national team. What Youll Do Payment Administration Manage all Salesforce Payment and Sonic Payment administrative duties. Maintain dashboards, opportunities, cases, and tasks in both systems daily. Execute change of ownership, change of entity, and change of account processes across all regions. Client Engagement & Service Conduct national client courtesy calls (telephonic). Respond to client queries promptly and provide exceptional service. Handle queries and complaints professionally and provide suitable solutions. Assist clients via both email and phone to ensure a smooth and positive experience. Operational Coordination Coordinate installation and collection scheduling with the Sales Administration team. Facilitate device suspension and unsuspension with Contracts and Debtors. Manage addon, reduction, and cancellation sales administration for all regions (working with regional sales teams). Support retentions processes where necessary. Data Management & Analytics Monitor and analyze Payment swipe data nationally. Support national rate adjustment administration as required. Ensure dashboards and administrative records are accurate and up-to-date. Internal Collaboration Liaise with internal departments regarding Payment cases and their resolution. Participate in regular internal meetings. Consistently follow all process steps, checklists, and operational guidelines. Minimum Requirements Fluent in English excellent verbal and written skills Strong computer literacy (advanced MS Office) Salesforce and/or Sonic experience (highly advantageous) DocuSign experience (advantageous) Previous administrative experience (essential) Customer service experience (advantageous) Exceptional administrative and multitasking capabilities Strong data analytics skills Excellent communication and active listening skills Driven, goal-oriented, and self-motivated High integrity, reliability, and maturity Ability to work well under pressure and within a team Strong critical thinking and problem-solving skills Exceptional attention to detail and adherence to deadlines Working Hours 08:00 17:00, Monday to Friday Must be willing to work overtime/after hours when required. Key Traits We Value Customercentric and servicedriven Highly organized with strong ownership and accountability Professional, proactive, and solutionsfocused Collaborative, energetic, and committed to excellence Why Join Lesaka? Lesaka is a leading fintech solutions provider empowering businesses with innovative, integrated payment and POS technologies. When you join Lesaka, you become part of a team that prioritises: Customer excellence Innovation and growth Collaboration and accountability You will work in a dynamic, supportive environment where your contribution directly enhances the customer experience and strengthens our national operational effectiveness. Preference will be made to support EE / AA measures.