Job Description
About the Role
To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures minimal disruption to business operations by delivering timely, professional, and effective support.
Key Responsibilities
- Provide first-line support for desktops, laptops, printers, mobile devices, and business applications
- Log, track, and manage incidents and service requests via the helpdesk/ticketing system
- Diagnose and resolve technical issues both remotely and on-site
- Escalate complex issues to second-line support, vendors, or system administrators
- Install, configure, and maintain hardware, software, and peripherals
- Set up user accounts, devices, and access rights in line with company procedures
- Assist with password resets, account lockouts, and access-related issues
- Support Microsoft 365, Windows OS, Teams, Outlook, and other office applications
- Perform routine system maintenance, updates, and installations
- Maintain accurate IT asset registers
- Provide basic user training and guidance on systems and applications
- Document incidents, resolutions, and IT procedures
- Assist with onboarding, workstation setups, and office moves
- Identify recurring issues and report trends to management
- Ensure compliance with IT security, backup, and data protection policies
- Maintain a professional and service-oriented approach to user support
Requirements
- Grade 12 (Matric)
- Relevant IT qualification (Diploma/Certificate/Degree)
- Certifications such as CompTIA A+, N+, or Microsoft (advantageous)
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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